We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Now I Know Why It Was Cheap” 3 of 5 stars
Review of La Quinta Inn & Suites New Britain/Farmington

Save Saved
You added La Quinta Inn & Suites New Britain/Farmington to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 10 more sites!
La Quinta Inn & Suites New Britain/Farmington
2.5 of 5 Hotel   |   65 Columbus Blvd, New Britain, CT 6051   |  
Hotel amenities
Ranked #1 of 1 hotels in New Britain
Northeast US
Senior Contributor
32 reviews 32 reviews
16 hotel reviews
Reviews in 21 cities Reviews in 21 cities
29 helpful votes 29 helpful votes
“Now I Know Why It Was Cheap”
3 of 5 stars Reviewed April 22, 2013

I obtained a decent rate on Priceline for two nights in March 2013.

We were in town for an event and this facility was a five minute drive.

For what we needed, a bed and a shower close to the event, this was adequate.

The neighborhood is rather scary.

I've seen worse but there were plenty of reasons to stay off the streets as much as possible.

It's a sad testament to how socialism has ruined so many once-desirable cities in the northeast.

This was obviously a grand town at one time but is now populated by typical inner-city type dregs and thugs in the downtown area near the hotel.

There were plenty of these types hanging around the hotel also which called for vigilance in the hallways and elevators.

The staff was so so and we avoided all unnecessary contact with them.

The quality of the facility was typical two-star and what was expected.

The room wasn't serviced until way after 3:00 PM which made for some dismay on our part.

The one bright spot was the restaurant next door.

Based on the dreary and dangerous look of the area we weren't interested in traveling for dinner so we walked the 30 feet to the Asian buffet next door and it was great!

It had all the usual buffet fare but the best part was they would prepare fresh dishes on a hibachi and the quality was exceptional.

Would I recommend the hotel?

Only if you have to and only if you can get a very good discount on the rate.

Room Tip: Don't be afr4aid to try the restaurant next door.
See more room tips
  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

122 people have reviewed this hotel

Traveler rating
    32
    34
    29
    19
    8
See reviews for
32
25
24
27
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • Dutch first
  • English first
  • Portuguese first
  • Any
English first
Warwick, Rhode Island
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
Reviews in 15 cities Reviews in 15 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed April 16, 2013

the hotel is in downtown area, fairly easy to find. parking was good the hotel was neat and clean.
the staff was good and the continental breakfast while not the best i have seen was still adequate.
the hotel is in a downtown area but deemed safe and well patroled.
the room was very clean and the shower had granite walls not the usual cheap fiberglass.
there was a youth sports group there so a little noisy but certainly bearable.

Room Tip: while near the highway the streets can be tricky like any downtown area so watch you map or gps
See more room tips
  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed April 2, 2013 via mobile

We stayed at La Quinta, New Britain for two nights and had the worst time.
For starters, the front desk staff was anything but friendly. The manager came out eating a bowl of food to assist the employee with our reservation, and was obviously irritated that she had been disturbed. While we waited to check in my fiancé noticed a basket with shampoo/conditioner samples and thankfully he took one because when we got to our room the only supplies in the bathroom were two bars of soap.
Our room was useable at best. There were large burn holes in the furniture, the bathroom was gross and had the previous guest's hairs still in the tub, when we pulled down the covers on the bed it was obvious the sheets hadn't been changed.
On our way to the hotel we had stopped to get some snacks for the night and had planned to cuddle up and watch a movie. To our surprise, there were no movies and only 12 channels. When we asked about it the manager smirked and curtly stated "we don't do that here".
I didn't eat the continental breakfast, but my fiancé did and he said it was ok. Parking can be an issue because their lot is small and I didn't notice another lot to use.
When we checked out the manager was working the desk and she asked us how our stay was. When we said it wasn't great she never asked why. There is a definite lack of care and customer service at this hotel. It's one thing to provide a low rate, but even the lower rate was too high for what you get. At two stars we weren't expecting the Four Seasons, but we also weren't expecting to feel like we were one step above a homeless shelter.

Save yourself the hassle and stay somewhere else. There are plenty of nice places at the same rate within a few miles of La Quinta that will actually appreciate your business. We traveled again Easter weekend and had an amazing stay at Extended Stay America Hartford - Farmington. We found a deal for $50 a night and were treated like royalty.

  • Stayed March 2013
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these New Britain hotels

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 14, 2013

The staff is. XLNT. They take very good care of you like your family :.... We been staying hear for last two months. A d they too care of 12 guys. Very well. What laquinta is. Missing the staff makes up for

  • Stayed March 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 stars Reviewed February 18, 2013

The hotel I stayed in was clean and the staff were helpful and friendly. The room was very clean had plenty of towels and I appreciated the chair with ottoman and the chair at the desk. I liked having extra chairs for company to sit in. The room was bright and cheerful and we had no problem getting on the internet which I do at some hotels, very annoying.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with La Quinta

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago Heights, Illinois
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed February 4, 2013

This place could be a good, with a management change - based on my experience of making suggestions, that "seemed" to be heard - but on my return trip, same ole - same ole !

#1). STOP serving this chintzy Third Word Breakfast

#2). Hire a Head of Housekeeping, that actually thouroughly checks the rooms after being cleaned

#3). Provide visible security, and train staff better in keeping an eye on things.

#4). Lower the room rates to $39 a night, until these things are taken care of, because this hotels service & amenities are on the Motel-6 level, at best (for the time being)

It's a shame that the ONLY New Britain, Connectictut downtown lodging establishment can't take car of simple things, like ensuring that the end of hallway exiting doors are not adjusted so they don't SLAM every time someone leaves, (and also perhaps "why" the bad guys find it convenient to get away with breaking into the rooms there ? ....though this place has always [until recently - cause they moved] been next door to the Police Department - and perhaps these could be made into EMERGENCY Exit ONLY doors, with alarms, plus cameras in the hallways ? ).

Evidently, making suggestions doesn't work here - and I always say, if the ehad isn't sound, the rest of the body won't be either, so La Quinta should know what to do.....

  • Stayed August 2012, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Been to La Quinta Inn & Suites New Britain/Farmington? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about La Quinta Inn & Suites New Britain/Farmington

Address: 65 Columbus Blvd, New Britain, CT 6051
Location: United States > Connecticut > New Britain
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #1 of 1 hotels in New Britain
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — La Quinta Inn & Suites New Britain/Farmington 2.5*
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Expedia, LaQuinta, Travelocity, Tingo, Priceline, BookingOdigeoWL, Despegar.com, Hotels.com, Venere and Agoda so you can book your La Quinta Inn & Suites New Britain/Farmington reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
La Quinta Inn And Suites New Britain
La Quinta Inn & Suites New Britain Hotel New Britain
La Quinta New Britain
New Britain La Quinta

Owners: What's your side of the story?

If you own or manage La Quinta Inn & Suites New Britain/Farmington, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.