Overall we were very impressed with the service and the hotel overall. The manager was quick to respond to any concerns. We enjoyed an inexpensive and tasty meal at 10p at the Starbucks/cafe. The manager gave us a complimentary delicious chocolate chip cookie. The room was spacious but the bathroom was small and dark. The shower was pleasing to the eye but the water pressure was terrible. We slept comfortably - the mattress was comfortable and the hotel was quiet. While the room was clean, the maid service was disappointing. The maid didn't leave any shampoo, the ice bucket wasn't rinsed and a dirty glass was left with the clean one, so not sure whether it was a glass we used or supposed to be a clean glass or they just wipe out the glass with some chemical. We also requested more paper, left a note with a tip, and did not receive the paper we requested. The manager was quick to fulfill our request when we brought it to his attention. The full breakfast had a lot of variety both hot and cold items, except if one is on a gluten free diet. They had a nice assortment of Tazo tea, but ran out of black tea and the hot water was lukewarm. While they were quick to heat up some water, they couldn't do anything about replenishing the black tea. The internet was extraordinarily slow on both of our computers, so a problem with the service not our computers. The spacious room included a wet bar (sink, counter, coffee maker and refrigerator) - we would have liked a microwave. The fitness room had two treadmills, an elliptical, and a bicycle. It was clean and bright. Overall we enjoyed our stay and the manager genuinely seemed to enjoy his job and want to make it a pleasurable experience. Renovations were going on in the hotel but we would never have known if we didn't walk down the hall where it was happening. We would stay there again but hope some changes are made.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.