I wanted to treat my friend to a special time at an inn where I had stayed years ago and really thought was excellent. Wow! Things have definitely changed. Avoid this Inn at all Costs!!
As an amenity, the inn has canoes that guests may use in the river that runs by the property. Guests are required to leave their drivers license at the front desk and return paddles and lifejackets following their trip down the river. A very nice maintenance man helped us to carry the equipment back up to the front desk. The two women at the front desk starting arguing about whether Mike should have helped us. At one point one of the women said, "I don't think Mike should have helped them, the guests should do some of the work." Needless to say we were shocked at her comment.
Also, we were out of clean towels, so I went again to the front desk (big mistake) and asked for some. After disappearing for about 10 minutes, the woman came back to tell me that all the towels in the inn were being washed and said, "Can't you just use the old towels in your room?" Again, we were appalled at her attitude. I later phoned the front desk to ask for shower gel and 2 facecloths. I was given one tiny gel and 1 facecloth. This is from an inn that charges upwards of $200 per room!!
The inn also boasts that it provides a free breakfast buffet for guests. The food was horrible and mostly inedible. The milk curdled our tea and was sour, the cut-up fruit was brown and well past its prime and the juices were all at room temperature with the cranberry juice being fermented.
I would rather pay for breakfast than have this old/spoiled food for "free".
The room, while clean, was definitely not worth the price and needed major upgrades.
We will never return to this Inn and I while I wrote a note to the owner expressing my dissatisfaction the only reply I received was, "I apologize." Unacceptable in my opinion.
Please stay anywhere else even if it means camping on the beach somewhere. This is an inn that does not care about customer service and has given up!

I think the family of ants living in our hotel room enjoyed our stay more than we did.
Based on the advertising on the hotel website, I was looking forward to our stay at the Inn at Mystic. Our first room was dark, covered with dirty carpet, and the jacuzzi was basically in a closet. The jacuzzi was covered with the same dirty carpet and surrounded by mirrors. Rather than romantic and cozy, the jacuzzi area reminded me of something you might find at a motel that rents rooms by the hour. The room smelled like a burning fireplace, which made me wonder about the air circulation since it was now July. After our first 5 minutes in the room, the ants began emerging from the heating vent near the bed. The receptionist apologized and switched our room to one with a "water view."
From our second room, we were able to see some water beyond the parking lot. Our second room was not much better, same dirty carpet, moldy tile in the bathroom, and horrible moldy smell!! Our family complained of similar problems in their rooms and our nephew was having asthma attacks (which he hardly ever has) from the dirty carpet and poor air circulation.
We stayed one night and unfortunately had dinner at the horrible restaurant. Luckily we found rooms at the nearby Hilton for the rest of our stay.

Awful, smelly, filthy rooms very comparable to a motor inn next to the car park. Awful food in the restaurant (though, I have to admit, the service was very good at the restaurant). Really rude and unhelpful staff. Mystic is lovely but my trip was completely spoiled by this horrible hotel that claimed to be completely something else on the website. The least they can do is be honest about themselves - that they are a little worse and less clean than a Motel 8.

I never write these reviews, yet there were so many negative reviews of this place I just had to set it straight. No doubt some people had a negative experience and yet I wonder if some of them are just way too picky or even spoiled. Yes it's basically a motor lodge. It's not fancy and its like most 2-3 star hotel rooms. Our room had a good view of the water, I am sure some rooms have a blocked view.You want a view ? Ask. Plus you can walk 50 feet to the top of the rock outcrop, sit on the benches and get a great view.

The room we had was clean, fairly large, and very quiet since the hotel buildings are away from Route 1. The grounds were pleasant with some areas to roam. Quite close to Mystic Seaport and downtown Mystic. It is not a four star hotel so nothing fancy and perfectly comfortable. The buffet breakfast was very ample with lots to eat and as much as you want, and the quality quite decent. The dining room is reasonably nice--again not fancy--and if you get there early you can have a view. You even get a complimentary NY Times-- a big upgrade from USA today.

I talked to the manager Jody, who has been there over twenty years. She was nice and accomadating with no pretension. Mid week for 2 adults 2 kids for $115. What more can you expect? Okay feather pillows!