We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“great location...greater staff” 5 of 5 stars
Review of Hilton Mystic

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Save
You added Hilton Mystic to your Saves list
Hilton Mystic
3.5 of 5 Hotel   |   20 Coogan Boulevard, Mystic, CT 06355   |  
  |  
Hotel deals
  |  
Hotel website
  |  
Hotel amenities
Special Offer
Bed & Breakfast
Ranked #7 of 13 Hotels in Mystic
Huntington, New York
1 review
“great location...greater staff”
5 of 5 stars Reviewed January 17, 2014

This Hilton is right in the heart of Mystic which is a great little community. The Aquarium is across the street and there are gerat places to eat all over Mystic. The staff is outstanding from the front desk to the restaurant servers...everyone is professional and courteous

  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CesarP925, Director Of Rooms at Hilton Mystic, responded to this review, January 18, 2014
Tom C,

Thank you very much for your great comments on Trip Adviser!! We are very proud of our staff here because they do care for each and every guest. I am delighted that your experience here with us went so well due to the care and attention that you received. We happily will share this with all of our staff and certainly appreciate your kind comments. We hope to see you again at the Hilton Mystic and have a wonderful day.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

707 reviews from our community

Traveler rating
    203
    245
    158
    57
    44
See reviews for
223
226
19
112
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (86)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Falmouth, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed January 16, 2014

Not overly impressed with the rooms. the lobby shows very nicely however the rooms leave something to be desired. every door on the floor has damage on it. However there are a few good food choices on site, and many many more right across the street

  • Stayed January 2014, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CesarP925, Director Of Rooms at Hilton Mystic, responded to this review, January 18, 2014
Christopher S,

I thank you for taking the time and posting a review on Trip Adviser. As I reviewed your comments on the property please know that with in a year the hotel will be making several upgrades both interior and exterior to enhance the overall experience for our guests. We certainly have a great location and staff which we look forward to matching with an updated product. I appreciate your honest feedback and do hope that you will come and visit us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Princeton, United States
1 review
5 of 5 stars Reviewed January 14, 2014

Better than Outstanding. We have stayed here previously and the service was excellent during our previous stays. The hotel is located near all of the best restaurants within just a few miles as well as the local attractions.

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CesarP925, Director Of Rooms at Hilton Mystic, responded to this review, January 15, 2014
Edward P,

Thank you so much for taking the time to share your Hilton Mystic experience on Trip Adviser. It is fantastic to receive such great comments such as these when our employees truly work very hard to satisfy all of our guests. We constantly review all feedback that we receive and this will surely lift the sprits of the staff. I thank you again for your feedback and look forward to having you stay with us again in the future
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Coconut Creek, Florida
Top Contributor
146 reviews 146 reviews
18 hotel reviews
Reviews in 51 cities Reviews in 51 cities
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed January 11, 2014

We visited over Christmas and the facility was nice. We chose the location to visit the Mystic Seaport as well as the casinos so the location is great. We were only there for one night but no complaints. I was curious as to how early the restaurants/bars close.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CesarP925, Director Of Rooms at Hilton Mystic, responded to this review, January 15, 2014
Geogre K,

As I read through your review comments on Trip Adviser I was very pleased to see that you had a great one night stay with us and enjoyed location which is not too far from the Casinos. Please know that our bar area closes typically at 11pm on the weekdays and dependant on business usually stays open till 12:30am on weekends. We hope to see you again whenever you may be in the Mystic area and once again thank you for your feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Providence, Rhode Island
Contributor
15 reviews 15 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 10, 2014

The people are a five, the building overall a four'ish. Older hotel that clearly has had some upgrades along the way. A few areas of the hotel could have a bit more attention - rooms were "meh", but location, friendliness good when traveling with the kids down to CT. Too expensive in the summer - but good off season.

  • Stayed October 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CesarP925, Director Of Rooms at Hilton Mystic, responded to this review, January 13, 2014
OnTheRoad250SV,


I thank you very much for your true and honest feedback which you have shared on Trip Adviser and I was delighted to hear that you felt our location and staff were a 5 out of 5. This truly means a lot since each of our employees care about the feedback and comments that we receive from our guests. As I read through your feedback you are certainly correct in the fact that we have upgrades to do at the hotel which is currently in the process of. Right now several areas of our hallway carpets are being replaced and soon the guestroom carpets as well. Through the next year or two we will have a much updated product that will match our great service. I thank you again for taking the time and sharing your comments about the Hilton Mystic. I hope you will come and see us again so you may see first hand the slow transformation that we will be taking.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New London, Connecticut
1 review
5 of 5 stars Reviewed January 9, 2014

We recently held a baby shower at the Hilton and we have to tell you what a fantastic group of people to deal with. Your Food and Beverage Staff was nothing but professional in all facets of the event. We were allowed to set up the ballroom the day before and when we arrived at 1100 on the day of the shower the staff, Amy Collins and Marlene Salaun, were already hard at work. Anything that we needed was promptly taken care of with a smile. The weather on the day of the event started out with freezing rain. The engineering staff quickly sanded and salted the side entrance near the ballroom to ensure the safety of the guests.
The food was excellent the wraps, sandwiches, fruit salad and spinach salad were fresh, tasty, and well presented. Everyone raved about the spinach salad (complements to the Chef).
Thank you for making the day a memorable one for the family and the guests.

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CesarP925, Director Of Rooms at Hilton Mystic, responded to this review, January 13, 2014
Elaine R,

I thank you very much for taking the time and sharing with everyone on Trip Adviser what a great time you had with us at the Hilton Mystic and what a great staff we truly have with our Food and Beverage team. These comments have already been shared with our food and beverage team who take great pride in providing great service to each and every event that we have at the hotel. I thank you again for your feedback and look forward to your next event or visit with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Jose, CA
Top Contributor
53 reviews 53 reviews
22 hotel reviews
Reviews in 21 cities Reviews in 21 cities
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed January 7, 2014

Location is really great, near shopping and next to starbucks. They have an awesome buffet and restaurant. They have a beautiful pool, also business center. It appeared that the rooms on the first floor were way nicer (higher ceilings) than on the other floors, which were just average. The hotel seems to be renovated, but the higher floors had the low popcorn ceilings which I did not like. Also, there was a subtle fragrance in the room, which bothered me. Other than that, it was clean, service was great. If you like thin pillows, bring your own, the pillows are very thick!

  • Stayed December 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CesarP925, Director Of Rooms at Hilton Mystic, responded to this review, January 13, 2014
ABonVoyage,

Thank you for sharing your comments and feedback on Trip Adviser.com, your feedback is very important to us as it helps us improve our overall experience to our guests. I am delighted to hear that you enjoyed our first floor room and felt they were renovated. To be honest our engineering department works constantly on improving anything we can in the guestrooms on a daily basis so this is honestly why those rooms looked renovated. Along with the detail and attention of our housekeeping staff these rooms have been given special attention through the last few weeks to improve the guest experience there. I thank you also for the positive comments on our staff and location, we are truly in a great location across the street from the Aquarium and we have a wonderful staff who really cares about each guest's stay here. We hope to see you again here at the Hilton Mystic and we appreciate your honest feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to Hilton Mystic? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Mystic

Address: 20 Coogan Boulevard, Mystic, CT 06355
Phone Number:
Location: United States > Connecticut > Mystic
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Mystic
#6 Romantic Hotel in Mystic
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Mystic 3.5*
Number of rooms: 182
Official Description (provided by the hotel):
In the heart of Mystic, Connecticut, just one block from Interstate-95, Conveniently located for both corporate and leisure visitors alike. You'll appreciate the convenient location of our Mystic, CT hotel as a coastal stopping point between New York City and Boston, MA, filled with historic charm of maritime New England. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Expedia, Booking.com, Priceline, Hilton Hotels, Orbitz, Odigeo, Cheap Tickets, Hotwire, getaroom.com, Hotels.com and Agoda so you can book your Hilton Mystic reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Mystic Hotel Mystic
Hilton Hotel Mystic
Mystic Hilton Hotel

Owners: What's your side of the story?

If you own or manage Hilton Mystic, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.