Pls note this review does not cover their food. We didn't get to try the food because of the experience with their hostess.
My husband and I stepped into this establishment to order take out for dinner. We're currently visiting Mystic from NYC. We were with our daughter and son, 8 yrs and 3 yrs old respectively. My husband approached the hostess and said to her that we were going to order for take out. She said ok. We went to look at the menu on the reception desk and I told my children to sit down on the bench by the desk so that at least they are not blocking anyone's way. After a couple seconds, the hostess tells me that she is expecting food for take out (or food ordered by phone, I presume) to "come out" (she probably meant bags of prepared food from the kitchen) and she said she lays the bags of food on the bench where my kids were currently sitting. I thought ... ok, i'll just have my little ones stand by the desk while we decide what to order. Although, I will admit at this point, I was already finding it a bit odd that she was kicking out customers, children, at that, from sitting on that reception bench. She then proceeds to tell me to go out and have my kids sit on the bench outside their door. And proceeds to instruct me to call (**motions with hand to ear**) from outside when we are ready to order.
I was so dumbfounded by what she was saying to me that I think I just stared at her in disbelief and took my kids hands to walk out. It was frankly so insulting. I'm glad my little ones didnt realize that the hostess was pushing us out the door with instructions to call her from outside when we knew what we wanted to order.
So, this review is unfortunately not about the food or the ambiance. But I did want to share this experience with others so they are aware.
Again, it was so bizarre and frankly very insulting.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.