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“Great room, but...” 4 of 5 stars
Review of Hampton Inn & Suites Mystic

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Hampton Inn & Suites Mystic
2.5 of 5 Hotel   |   6 Hendel Drive, Mystic, CT 06355   |  
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Slice of Heaven
Ranked #4 of 13 Hotels in Mystic
Pittsburgh, Pennsylvania
Senior Contributor
33 reviews 33 reviews
7 hotel reviews
Reviews in 22 cities Reviews in 22 cities
18 helpful votes 18 helpful votes
“Great room, but...”
4 of 5 stars Reviewed July 20, 2014 via mobile

Our one night room was clean and spacious. However, this place is experiencing some major construction and our room was above where it was happening. After 12 days on the road, we wanted to relax for a few hours in the afternoon before dinner and that didn't happen due to the pounding and drilling. No one at the desk informed us of the construction hours, or apologized for the noise or appearance. I was very disappointed in their lack of communication because Hampton Inns are usually concerned about customer comfort and satisfaction. Call ahead before staying here to avoid the loud noise.

Stayed July 2014, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SDLDOS, Director of Sales at Hampton Inn & Suites Mystic, responded to this review, July 21, 2014
Good Afternoon Metalheavylady,

We appreciate your feedback in regards to your recent stay at the Hampton Inn & Suites Mystic.
We are currently in the final phases of our renovation, and sincerely apologize for any noise disturbance that you encountered during your recent stay.

If you have any more concerns please feel free to reach out me.

Thank you again for your feedback.

Stephanie Lee
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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634 reviews from our community

Traveler rating
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    46
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (97)
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English first
Chicago
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 18, 2014

Great value! Variety of breakfast choices, hot and cold, healthy and sweet, good coffee. All cups/plates are recyclable. Not dingy, very modern and clean. Comfy beds. Friendly staff, fun indoor pool. Exercise room was clean. Great place to stay!

Stayed July 2014
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Jersey
Senior Contributor
28 reviews 28 reviews
19 hotel reviews
Reviews in 20 cities Reviews in 20 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed July 14, 2014

We were going to Mystic Ct for a short weekend and only needed a room for one night. Hampton Inn was a perfect place to stay. We usually do not stay at chain hotels but we were very pleasantly surprised. Check in was very prompt and pleasant. Hotel was air-conditioned very well which was perfect as it was very hot out. For some reason we were given a wheelchair room which was nice and big, the bathroom itself could have been another room. We liked the printed post it note that let us know that our duvet was freshly laundered. Why don’t all hotels do this instead of using a bedspread that no one wants to touch. We also liked the fact that the staff called us to make sure everything was ok (who does that these days?) Room has some nice amenities like a fridge, microwave I believe, small coffee maker, iron and ironing board. The room was very clean esp. the bathroom,(kudos to the cleaning staff). Breakfast was free and near the lobby (which also had some couches, a gas fireplace and a TV). Breakfast selection was very good, you can make your own waffles or choose from, scrambled eggs, cereal, pastries, bread, bagels, hot oatmeal, yogurt. Breakfast area was clean and I saw ample staff always cleaning it or refilling the selections. Overall it was a lovely stay, I am not sure if all Hampton Inns are like this but if they are I am impressed with the corporation that runs it as they do a great job.

Room Tip: If there is one available at check in ask for a wheelchair room, of course only if no one needs that...
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  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Virginia Beach, Virginia
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed July 13, 2014 via mobile

This hotel was clean, pool was nice but I had issues with the helpfulness of front desk. The day we checked in there was no at the front desk and we could hear one of the employees complaining to another employee very loud that we could hear everything, when the woman came out from the back she didn't even acknowledged that we were waiting. Then the next morning we came down for breakfast and I again noticed that no one was at the front desk because I had a question. The employee Tom came out from the back, and I asked him if we were getting the AAA rate, because I forgot to ask when we checked in, because I thought the rate for the room was $140 not $160 and all he said was "yeah you are getting the AAA rate" and no other explanation . then we left to do some sight seeing and when we came back at 3pm our room keys didn't work on the outside door so a very nice maid came up while we were trying to get in and she helped us, then she follow us to our room to make sure we could get in and both our keys wouldn't work. My husband went up to the front desk to get this fixed and all they did was ask a bunch of questions if we did something to the keys instead of just fixing it. I think that when we checked in that they only put us in for one day because that morning we went to breakfast and back to our rooms and the keys worked. Then later that night I went to check again to make sure that we our car license plate was listed so that car wouldn't get towed. I was told "it didn't matter" because they don't check that, then why do you ask for them. I have stayed at many Hampton Inns and other Hilton hotels and this is the first one I was very disappointed with. There were other little things like the coffee station not being wiped up at night or the coffee not being hot when we went to get some at night (It was always hot and clean at breakfast ). There were also several people who had trouble getting into the pool with our room cards and someone in the pool area had to open the door for us. I just think this hotel needs a little more attention to detail and more helpfulness with the front desk.

Stayed July 2014, traveled with family
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oakdale, New York
Senior Contributor
29 reviews 29 reviews
16 hotel reviews
Reviews in 19 cities Reviews in 19 cities
66 helpful votes 66 helpful votes
5 of 5 stars Reviewed July 11, 2014

We stayed here in June and the hotel was great. They were having construction on the front of the hotel but you wouldn't have known it unless you saw it. The King studio with sofa bed was huge. We stayed on the third floor and it was very quiet. The hotel is right off I-95 and right next to Old Mystic Village and the aquarium. Their is an indoor pool which we did not use but saw, it was not huge but as big as other hotels. We also had free breakfast in the morning. The staff at the front desk was very nice. We did not have any complaints.

Room Tip: We were on the third floor, it was quiet.
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  • Stayed June 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Moncton, NB
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed July 10, 2014

Having just spent a rough evening in the Hampton Inn in Natick MA this was a wonderful change. The place was clean with working climate control. The only problem was the plug in the bathtub. Not an issue for me but my wife likes a bath.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed July 9, 2014

The hotel staff was very helpful. The rooms were clean and the hotel is located near the highway and near Mystic Village and Mystic Seaport. We stayed over July 4th weekend so the price was probably higher than other weekends.

  • Stayed July 2014, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hampton Inn & Suites Mystic

Address: 6 Hendel Drive, Mystic, CT 06355
Phone Number:
Location: United States > Connecticut > Mystic
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Mystic
#2 Family Hotel in Mystic
#4 Romantic Hotel in Mystic
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hampton Inn & Suites Mystic 2.5*
Number of rooms: 92
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Also Known As:
Hampton Inn & Suites Mystic Hotel Mystic
Hampton Inn And Suites Mystic
Hampton Inn Mystic
Hampton Inn Hotel Mystic
Mystic Hampton Inn

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