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“Not at all what was expected” 2 of 5 stars
Review of Whitehall Mansion Inn

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Whitehall Mansion Inn
42 Whitehall Avenue, Mystic, CT 06355   |  
Hotel amenities
Ranked #9 of 13 Mystic B&B and Inns
Hilversum, The Netherlands
2 reviews
1 helpful vote 1 helpful vote
“Not at all what was expected”
2 of 5 stars Reviewed July 14, 2012

It was in the parking lot of a Residence Inn. the airconditioning did not work - No ice - No breakfast - nothing Actually cancelled reservation after one night and left and found another hotel.

  • Stayed June 2012, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
whgecomm, General Manager at Whitehall Mansion Inn, responded to this review, July 19, 2012
Dear KFabre:
Thank you for letting us know about your recent visit to the Whitehall Mansion. I'm sorry to read it wasn't what you expected. The Whitehall Mansion dates back to 1771 and is now a fully restored, five bedroom New England inn.

Upon check-in, guests receive a complimentary bottle of wine from a local winery along with a cheese platter. A complimentary continental breakfast is also served each morning in the common area of the Mansion. Guests of the Whitehall Mansion also get the full benefits of the Marriott Residence Inn amenities, including a full complimentary breakfast buffet, evening social dinners, indoor pool, fitness facilities, outdoor patio, and game room.

The Whitehall Mansion is not your typical hotel and is not suitable for children. However, if you are looking to stay in a quaint New England inn we hope our Tripadvisor community would consider the Whitehall Mansion.

Thank you again for your feedback

Scott Barlow
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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27 people have reviewed this hotel

Traveler rating
    5
    11
    6
    3
    2
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2
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • German first
  • Any
English first
Philadelphia, Pennsylvania, United States
Top Contributor
63 reviews 63 reviews
26 hotel reviews
Reviews in 27 cities Reviews in 27 cities
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed June 19, 2012

It was an interesting place to stay. The room was spacious and interestingly decorated but I think it has been a victim of some neglect. First off, it's an old mansion so it has a lot of loose floorboards but the bathroom needed a lot of work; it was updated and retrofitted so I wasn't expecting the best but the tiles needed to be cleaned and the grout was black in places. The shower curtain was covered in mildew and soap scum. The bath/shower/whirlpool tub was in bad shape. The whirlpool worked but the button was missing to activate the jets. I think it is time to put some tile in there because water dripping on wooden floor made the bathroom smell like it was decaying. It's connected to the Residence Inn and the staff there were not very helpful that night but they did offer a discount when we complained. The night we stayed their hotel pool/whirlpool heater was not working; although we asked on the phone if it was. We were given a free night so I am going to just write this off as one bad night for them and hope for the best next time. They might want to get a psychic too in there because the place was a paranormal circus..but that of course is not the hotels fault.

Room Tip: you might want to see the room before you stay in the mansion.
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  • Stayed May 2012, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
whgecomm, General Manager at Whitehall Mansion Inn, responded to this review, June 21, 2012
Dear Nullion12:
I would like to thank you for taking the time to let us know about your stay. I apologize that we fell short and did not meet your expectations. The Whitehall Mansion is over 240 years old, and our guests will experience some creaking in the floors, from time to time. Your feedback is valued and I will share your comments with our Staff. I will review the areas mentioned where we fell short; specifically with our Maintenance and Housekeeping Departments.

Please feel free to contact me directly the next time you return to Mystic. I would like to make sure your next visit is exceptional.

Scott Barlow
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wrightstown, New Jersey
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed April 30, 2012

The website would have you believe this is a quaint B&B found inm much of Mystic, not an older house in the middle of a parking lot. The building itself was OK, the tile by the tub was in horrible dissarray and moldy; the worst part of it was that we were quoted $71 per night, they charged us over $90 per night. NEVER going back...

  • Stayed April 2012, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elmhurst, New York
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
Reviews in 13 cities Reviews in 13 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed January 29, 2012 via mobile

Although the property is gorgeous on its own the surrounding businesses take away from its natural beauty! The plus side about it is we git to have breakfast at the hotel and use the amenities. The free bottle of wine is great. We sat by the fireplace and talked during the night.its so peacuful the house is definetely a treasure on its own. They might want to invest in putting mini fridges in the room because the ice machine in the living area doesn't work and they had to deliver ice each time. This place is for someone who appreciates the beauty of history and will appreciate the quiet. I loved it

  • Stayed January 2012
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Top Contributor
60 reviews 60 reviews
43 hotel reviews
Reviews in 40 cities Reviews in 40 cities
81 helpful votes 81 helpful votes
3 of 5 stars Reviewed October 5, 2011

So, the Inn is actually part of the Marriott Residence Inn complex and pretty much is in the parking lot. Not a great sign as we drove up, but overall it was pretty positive.

The man who was working check-in was a little impatient and rude, especially after we pointed out that he hadn't quoted us the appropriate discount rate for the wedding we were attending. But he did explain all the Marriott facilities we had access to (pool, vending, breakfast & coffee) so that was good.

The room itself was adorable - old fashioned and definitely designed for romantic couples time with a fireplace & jacuzzi tub. The bed was fine & the room seemed clean, although it had a different feeling than the antiseptic clean of normal hotels. I think there are 6 or 8 rooms in the place and a common room with another fireplace (and wine & cheese nightly). Everyone staying there on this particular weekend are old friends, so it was almost like being in the dorm together again but I wonder if it might be a little too close & cozy if it was full of strangers.

Like you'd expect with a historic property, there were some glitches - like a huge gap between my room door and the floorboards & the front door swelling up with rain making it hard to open or shut firmly and very little bathroom counter space. The A/C was a little overbearing, but then again thank god there's A/C in a 300 year old building.

One weird & annoying thing is that they didn't have any kind of Do Not Disturb sign so the housekeeper loudly and insistently woke me up after a long cross-country flight.

Definitely a super cute option if you want to go for the full on old-school New England feel.

  • Stayed September 2011, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed August 21, 2011

The historic building appears to be somewhat neglected and forlorn. The website makes it look like it's on a beautiful property. It's really in the middle of a parking lot. Our bathroom had crumbling drywall, and a somewhat dated looking jacuzzi tub, with one of the control knobs broken. There was an abundance of cobwebs and dust behind every door and under the loveseat. I really have to question how often and how thoroughly they clean the rooms here. Do they own a vacuum cleaner with a floor brush attachment?? There is no proprietor on sight, so you have to check in at the Residence Inn down the street. While free, the breakfast there ranged from only adequate to barely edible. The continental breakfast and wine/cheese "reception"there consisted of a cheap bottle of wine being placed in the common area of the inn... Not sure why they call this a "reception." There was no free wi-fi available in our room.

Room Tip: We stayed in the "Lucy" room
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  • Stayed August 2011, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Collierville, Tennessee
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed July 28, 2011

This is not what I would consider a Bed and Breakfast. While it is described as historic, there is no proprietor on site to welcome you or answer any questions about its history. Apparently, the house was moved from its original location and now sits in the parking lot of a Marriott Residence Inn. After my husband and I walked around the entire Whitehall Mansion trying to find a way in and finding every door locked, we noticed a phone with instructions to dial 0 for information and that is how we found out we needed to go into the Marriott to check in and receive a key to Whitehall. Needless to say, this right away ruined the ambiance for us. The Marriott did give us a bottle of wine for our first night, but they also handed us a garbage bag filled with ice which we had to schlep back across the parking lot and up the stairs to our room at Whitehall. We did find the room itself charming and loved the bed, but the bathroom fixtures were oddly modern, again distracting from the ambiance of the mansion itself. The whirlpool tub looked discolored and uninviting (how about a nice big clawfoot tub instead). I read online that the mansion is supposed to be haunted by 2 ghosts, but I think they may have decided to go into the light after all.

  • Stayed July 2011, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Whitehall Mansion Inn

Address: 42 Whitehall Avenue, Mystic, CT 06355
Location: United States > Connecticut > Mystic
Hotel Style:
Ranked #9 of 13 B&Bs / Inns in Mystic
Price Range (Based on Average Rates): $$
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Also Known As:
Whitehall Mansion Hotel Mystic

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