We are repeat customers of this aquarium but I'm sure this will be the last time we go to Mystic, CT for the aquarium. We're repeat customers because our children LOVE the Beluga whales and being able to see them so up close.
For our Labor Day weekend destination, we chose this place again...actually our children did. We had pre-purchased tickets from another vendor however, the aquarium chose not to honor them. It was a messy situation but the bottom line is that they had the opportunity to turn a bad situation into a good one for their "repeat customers." Instead, they decided to give a discounted admission which was still to expensive since we had already spent money on tickets.
I've written them up on Epinions as well. I promised to do so in a letter I wrote to the higher in command. It's been 2 weeks and still no response from them. I guess at the prices they charge they don't have to worry about customer service.
From the other reviews, I can see both sides. It is indeed a very small aquarium but they offer as much substance as they can. I would not make this a vacation destination rather just a place to stop in as you pass through CT.









