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“An ideal stay” 5 of 5 stars
Review of Pineland Hotel and Health Resort

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Pineland Hotel and Health Resort
4.5 of 5 Hotel   |   Deir el Harf, Monte Verde Road | Hammana Valley, Deir El Harf 961-5, Lebanon   |  
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Ranked #1 of 1 Hotels in Deir El Harf
1 review
“An ideal stay”
5 of 5 stars Reviewed July 26, 2013 via mobile

A great place to disconnnect...
Amazing atmosphere...outstanding and serene environment...ideal for long week ends and escapes from the busy city life...great service and follow-up...this hotel does it all perfectly...will surely revisit...

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
R B, General Manager at Pineland Hotel and Health Resort, responded to this review, July 29, 2013
Dear Keyrouz,

Thank you so much for taking the time to write us a review here on our TripAdvisor page. Having an "ideal stay" is an "ideal" feeling we have when we seem to have got things right during your time with us. With that said, we are extraordinarily grateful for your patronage here at Pineland knowing that you have several options to choose from here in our beloved Lebanon.

I believe it really comes down to what people value in addition to the value that is offered at their destination of choice. Some people walk through our doors thinking we have a Starbucks, Cinema, or Mall across the street...this is far from the environment we strive to preserve here at Pineland. Well traveled people like yourself who want an atmosphere of true Lebanese scenic beauty spending a long weekend away from the city life have come to the right place.

We do our utmost best to provide service from the heart and I thank you for pointing out our "follow up" which I believe is just as valuable as the initial service itself.

Reading words like yours keep us focused and motivated to do what we do here in this beautiful valley we call home.

Welcome to our Family and my Warmest Regards from all of us here at Pineland,

Ramy Ballout
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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529 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (168)
Date | Rating
  • Arabic first
  • English first
  • French first
  • Spanish first
  • Any
English first
1 review
5 of 5 stars Reviewed July 26, 2013

Its a very nice place to visit...we spent a day at the pool side and the restaurant ..food is delicious , service is excellent the staff is so friendly.
They took us for a ride all around the forest.Caves and lofts are waww and we are looking forward to spend a couple of nights there..

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
R B, General Manager at Pineland Hotel and Health Resort, responded to this review, July 29, 2013
Dear C_ismat,

Thank you on behalf of all of us here at Pineland for your words of praise and encouragement. Although you did not stay the night with us, I am so happy to know you were able to make the trip and enjoy the poolside this summer season. It is definitely a beautiful setting with magnificent views of the surrounding mountains.

Best part of all, is indeed our staff who you described as "excellent" in their service throughout the duration of your stay. I will be passing your comments to our kitchen and restaurant staff who I believe were your main contacts at the poolside.

In hopes to have you with us in the near future.

My Warmest Regards,

Ramy Ballout
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beirut
Senior Contributor
30 reviews 30 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed July 18, 2013

This is our third stay and second review of Pine Land resort.

First two times were magnificent therefore we decided to take the kids for a weekend of activities and swimming.

Like always the reservation was very smooth and straight forward the reservation desk (Ms Sarah and Ms Jana) were more than helpful they even tweaked the reservation so that we can get the best deal.

Once arriving there the room was ready with a coat and an extra bed which we reserved earlier.

We did horse riding with the kids and the guys in charge of horse riding were also helpful suggesting were to take photos stopping every now and then to ask if we would like to take pictures.

We played tennis, basketball and football, there is also a kids play area which the kids really enjoyed. There most place was the swimming pool. There are two pools one for kids and another for adults with a pool bar. We brought the kids bicycles and on the second day my son's bicycle tire was flat even though we did not rent the bicycle from them the guys immediately fixed it.

Food at the restaurant was amazing we were served by Mr. Raed and Tarek who were very helpful during the cold nights they brought the kids a cover.

The only thing to improve is the food at the pool restaurant which was (at least for us) dreadful.

Thank you guys for giving us a great weekend looking forward to come back.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
R B, General Manager at Pineland Hotel and Health Resort, responded to this review, July 26, 2013
Dear chkaiban,

What a delight it is to have you with us again and again! I probably don't have to tell you how you've become a part our family here at Pineland.

Although we did not see each other this time around, I am thrilled to know of your overall experience with us.

Sara and Jana send their very best to you along with Raed (who I believe you met for the very first time), Tarek, and Khaled who were so happy serving you and your family.

Time and times over I believe that when you feel at home at some place, anyplace, not necessarily our place here at Pineland there is something about the environment that puts you in an ideal state--food tastes better, smiles grow wider, and quite simply, life feels good.

Thank you tremendously for the amount of detail you've left about your stay--how you enjoyed our activities, the pool bar, having your reservation tweaked so we could get you the best deal--I think that in itself says a lot about the kind of people we are and how we treat our guests.

I have looked into the food you've ordered by the pool side--the last thing we would want is to spoil the fun with a snack menu not up to par as our restaurant is which you described as "amazing." I believe Sara contacted you directly about this and I had a few good words with the Chef about it--I'm hoping you'll give it another go the next time you are with us should we have the pleasure to host you again this summer.

From all of us, our sincerest gratitude and we truly look forward to having you and your family with us again.

Our Warmest Regards from Pineland.

Ramy Ballout
General Manager
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1 review
5 of 5 stars Reviewed July 15, 2013

We stayed in the standard cave, one of the cosiest and loveliest place to enjoy in pineland. The location is very peaceful such as the atmosphere. Everything was exactly the same as the pictures on the website and much more beautiful. The activities allowed us to enjoy our time more. All the services were great and the staff were very welcoming. The prices are affordable. At the end, everything was wonderful and it was THE perfect week-end :)

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
R B, General Manager at Pineland Hotel and Health Resort, responded to this review, July 16, 2013
Dear joelhb,

According to our front office team, I believe they rephrased your last sentence to say "In the beginning you were wonderful and THE perfect guests!" =)

Truly, and from the bottom of our hearts, thank you so much for your beautiful words which continuously motivate us to what we do and more for guests like you who walk through our doors.

It goes without saying how happy I am to read that you found everything to be exactly the same as the pictures on the website and much more beautiful upon arriving and experiencing it all for yourself. Reading that we are honored to have exceeded your expectations here at Pineland.

Thank you for mentioning how you found our rates to be affordable--we focus mostly on the local population more than anything else knowing that Lebanese themselves need a break from the ordinary and routine!

I am nothing short of thrilled as my entire staff is in reading how you found the team here at Pineland to provide great services and how welcoming they were throughout the duration of your stay.

May we have the pleasure in welcoming you back soon and Welcome to our Family.

My Warmest Regards,

Ramy Ballout
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 15, 2013 via mobile

Best place for spending your vaccation.. Lots of activities.. Nice hospitality.. Tasty food.. Relaxing view.. Clean and healthy environment.. Unforgettable SPA.. We'll repeat this experience.. Definitly..

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
R B, General Manager at Pineland Hotel and Health Resort, responded to this review, July 16, 2013
Dear RamiHamdan,

From one Rami/Ramy to another, thank you for taking the time out of your schedule to write us a review and make a recommendation for us here on our TripAdvisor page.

What stood out most in your review was your comment about our Spa which recently opened on July 5th. We've gone to great lengths to recruit professional, well trained, well mannered, and enthusiastic individuals who love what they do at the Pineland Spa.

Our Spa is a great contribution to our theme in being a health resort and so not only is it an additional activity to take advantage of here at Pineland but a great compliment in making a stay just like yours one of the "best places for spending your vacation" which we are deeply grateful to hear.

Thank you additionally for your comments about our activities, our tasty food, beautiful views, clean and healthy environment and most of all our hospitality!

May we have the pleasure to welcome you back and from all of us here at Pineland, our Warmest Regards with utmost respect.

Ramy Ballout
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed July 15, 2013 via mobile

Kindly keep on like that . Because your high service is ur key of success . That's why i told my friends about Pineland it's not about the resort , it's about people in this resort . The cleanliness , the follow up , the fast service ...

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
R B, General Manager at Pineland Hotel and Health Resort, responded to this review, July 16, 2013
Dear Jawoulla,

You will be happy to know, that my assistant literally printed out your review and placed it at the security gate, behind the reception desk, at the staff canteen, the kitchen and right here in my office. I wish I had the opportunity to upload the pictures to show you because your words are exactly my philosophy of what makes a place successful.

I read once in a very special book to me that: "People may forget what you say, but they certainly don't forget how you made them feel." You hit the nail right at the bullseye when you say "Pineland is not about the resort, it's about people in this resort." With that said, I don't think anything else could be added.

It's the people who make the culture and the culture that makes the experience. Ours amongst many things is doing things from the heart because we value all that it is we do. Sure we can throw around words loosely like that but truly when you see the dedication from the team as I do, you'll automatically feel a sense of dignity in that "we are ladies and gentleman serving ladies and gentleman" which is the exact motto from the very famous Ritz Carlton who I personally owe a lot of respect towards.

Without going into a ramble and on and on about how much your words ring bells of inspiration, thank you truly for giving us the opportunity to have you.

My Warmest Regards,

Ramy Ballout
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beirut, Lebanon
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 13, 2013

If your searching for fun with your family or romance with your couple or organize a bussiness and do activities, you have only one address PINELAND!!!
You must visit it you will feel very relaxed and close to nature, the stuff will always make you feel welcomed and ready for you,the swiiming pool is very clean, the cave was fantastic and the food is delicious.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
R B, General Manager at Pineland Hotel and Health Resort, responded to this review, July 16, 2013
Dear Sarmen D,

Thank you so much for such a glowing review here on our TripAdvisor page! We were ecstatic when reading your words of appreciation when we are the ones who should be thanking you!

"Like the music of Beethoven's 9th symphony" is probably one of the best ways to describe the emotions the entire team feels when reading words like " a piece of land where you want to live forever."

More than anything else, the best part is knowing that were able to make you feel welcomed and ready for whatever need it is you required. I'm happy you loved our pool, activities and of course our food because that alone above anything else is key to an exceptional stay.

Thank you for making the trip and we look forward to having you with us again soon!

My Warmest Regards,

Ramy Ballout
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pineland Hotel and Health Resort

Address: Deir el Harf, Monte Verde Road | Hammana Valley, Deir El Harf 961-5, Lebanon
Phone Number:
Location: Lebanon > Mount Lebanon Governorate > Deir El Harf
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Deir El Harf
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Pineland Hotel and Health Resort 4.5*
Number of rooms: 46
Official Description (provided by the hotel):
Pineland Hotel and Health Resort is located in a beautiful, peaceful surrounding deep inside the beating heart of Lebanon’s exclusive Metn Mountains.Undisturbed by traffic, yet only 45-minutes drive from our capital Beirut lies the ideal holiday location for you and your family to rediscover a peace of mind and revitalize your energy. At Pineland, you will finally be given the opportunity to relax among the calming pine trees and the pure mountain air, while enjoying your holiday at your own leisure. ... more   less 
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Also Known As:
Pineland Hotel And Health Deir El Harf
Pineland Hotel And Health Resort Lebanon/Deir El Harf

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