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“Distinguished & Nice” 4 of 5 stars
Review of Pineland Hotel and Health Resort

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Pineland Hotel and Health Resort
4.5 of 5 Hotel   |   Deir el Harf, Monte Verde Road | Hammana Valley, Deir El Harf 961-5, Lebanon   |  
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Hotel amenities
Ranked #1 of 1 Hotels in Deir El Harf
Libreville, Gabon
Senior Contributor
42 reviews 42 reviews
18 hotel reviews
Reviews in 16 cities Reviews in 16 cities
19 helpful votes 19 helpful votes
“Distinguished & Nice”
4 of 5 stars Reviewed October 4, 2012

Nice location , nice layout,unique design , if you want to visit make sure to book a cave so tha tyou live the experience.Better to take your car and park it next to the cave,it will give you more mobility freedom. Each cave have its own food preparation area and a medium minifridge.Caves have nice design built of natural material, small terrasse in front, Staff are nice. Make sure to ask about the quantity of food offered for each order e.g. chicken wings, how many grams ?.
Ent in cave is good, TV screen needs to be 42" or larger to be visible from the bed side.
Bathroom is fine but it could have been done in a better way.
Breakfast is ok.
Billiard needs attention as there was only one good stick and the other one was broken.
Horse riding is ok , they have promenade horses and you go escorted on a designed route in the resot , same thing for the ATVs .
We enjoyed our stay .

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
R B, General Manager at Pineland Hotel and Health Resort, responded to this review, November 3, 2012
Dear Shafik A,

I want to thank you so much for the review you left us on TripAdvisor. I wish I had the opportunity to meet you in person but I was out of the country during the time.

Thank you so much for your comments as they mean a great deal to us. I am delighted to know that you enjoyed your stay and truly look forward to having you back with us another time here at Pineland.

All my best to you.

Ramy Ballout
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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623 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (194)
Date | Rating
  • Arabic first
  • English first
  • French first
  • Spanish first
  • Any
English first
1 review
5 of 5 stars Reviewed September 30, 2012

My family and i had such a blast. It was an opportunity to embrace the nature and enjoy its beauty to the maximum.
It is a place where you could combine between relaxation and exciting activity such as Atv or shooting and much more!..

  • Stayed September 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
R B, General Manager at Pineland Hotel and Health Resort, responded to this review, October 5, 2012
Dear Mariam2000,

Know that we are even more satisfied to read about your experience with us here at Pineland with your lovely family!

I am so happy to hear that you appreciated nature just as much as we do here at Pineland and that you combined its beauty along with the plethora of activities that we offer at the resort.

Thank you so much for taking time out of your busy schedule to write us a review on TripAdvisor as it helps us in enormous ways in becoming a landmark here in our beloved Lebanon.

From all of us here at Pineland,

Our Warmest Regards.

Ramy Ballout
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beirut, Beyrouth, Lebanon
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 26, 2012

The place is relaxing, inspiring, healing - just the right place if you want to enjoy nature.
I have to say the hotel exceeded all my expectations! The staff is so friendly that it almost hurts. They constantly ask you if there is anything they can do to improve your stay.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
R B, General Manager at Pineland Hotel and Health Resort, responded to this review, October 5, 2012
Dear Bilal N,

Thank you from the bottom of our hearts for taking the time to write us a review on TripAdvisor!

I am so happy to know that we exceed all your expectations here in the heart of nature of our beloved Lebanon.

Know that what we do comes straight from the heart. That being said we are delighted that you found the relaxing, inspiring and healing environment at our location.

Thank you deeply for choosing Pineland and may we always have the pleasure in welcoming you back to our beautiful resort.

My Warmest Regards,

Ramy Ballout
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beirut
1 review
5 of 5 stars Reviewed September 13, 2012

A most enjoyable experience. Warm and charming staff, very clean, excellent cuisine and the healthiest environment one can ask for. Many thanks to Raghda, Sarah, Firas, Zein and most of all Wael Naji. You surely got us hoocked.

Room Tip: Go for the DeLuxe Villas
See more room tips
  • Stayed September 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
R B, General Manager at Pineland Hotel and Health Resort, responded to this review, September 17, 2012
Dear Karam H,

What a great time we had hosting you! I am also so delighted to know that you will be joining us again very soon!

On behalf of all of my staff that you so kindly mentioned thank you for brightening their days with your praise of their "warm and charming" attitudes towards you and your family.

For me, when names are remembered just like you have, it means we are doing things right to leave such positive impressions on valued guests like yourself.

May I have the pleasure of meeting you the next time you are with us and on behalf of my entire staff, our warmest regards and sincerest gratitude for your patronage here at Pineland.

Ramy Ballout
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed September 11, 2012

I really don't know where to start from …
We celebrated our 5th wedding anniversary last week end & it was UNFORGETTABLE!!
Raghda, with great patience assisted to plan & organize the surprise celebration with all the tiny details & advices, Jana with her beautiful smile took us on tour of the house, Yasmine, cute & very polite, always ready to help. Wish we remember everyone's name... food & beverage team excellent service, housekeeping did a great job: room, bathroom balcony spotless.
We tried almost all the activities: indoor games, ATV, Tiro, swimming and best of the best horseback riding at sunset!!!!
We are definitely going back to try the caves in December.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
R B, General Manager at Pineland Hotel and Health Resort, responded to this review, October 5, 2012
Dear tamar_nigolian,

We cannot thank you enough for such a beautiful and heart felt review you have left us on TripAdvisor!

It is music to our ears to know that your 5th wedding anniversary was made unforgettable by our staff here at Pineland.

On a personal level I know that Raghda was in contact with you on many levels prior to your arrival date in ensuring your anniversary was prepared to the very last detail. Jana on the other hand absolutely loved your energy and was delighted to work with you along side Yasmine in executing your plan to surprise your husband for this special occasion!

Thank you for your lovely comments regarding our staff, our food and beverage options, and our housekeeping staff who go far and beyond in making sure all is clean here in the heart of nature.

I'm so happy to know you enjoyed our activities especially our horseback riding at sunset which in my opinion is the icing on the cake when it comes to romance.

Last but not least, thank you for giving us the pleasure to host such a memorable event in your life.

May you and your husband live many more years of love, happiness, and health.

See you in December!

My Warmest Regards,

Ramy Ballout
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beirut, Beyrouth, Lebanon
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 10, 2012

This is the most beautiful place I have ever visited.
The caves are amazing!
Very romantic, very clean.
The Jacuzzi in the room, the terrace, the room itself... Everything is breathtaking...
Would advise it for anyone, Couples, Families, Friends...

Room Tip: Take the caves.
See more room tips
  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
R B, General Manager at Pineland Hotel and Health Resort, responded to this review, September 17, 2012
Dear StephaniedeG,

I cannot thank you enough for such a fabulous review you have left us on TripAdvisor.

The title of your review has actually made us the ones breathless while reading it! Thank you for all your lovely comments about our Caves and how much you loved Pineland overall.

It makes us so happy to know that we exceeded your expectations here at Pineland.

May we have the pleasure of welcoming you back soon as part of the family.

On behalf of all of us, our warmest regards.

Ramy Ballout
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tripoli, Lebanon
1 review
5 of 5 stars Reviewed September 4, 2012

A luxurious, peaceful, and wonderful resort where you can keep all the city's noises and pollution away. a great service with a smiling staff always ready to help at anytime. All couples should try the caves and feel every single moments in this lovely place...Just wonderful!

  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
R B, General Manager at Pineland Hotel and Health Resort, responded to this review, September 17, 2012
Dear wassim_b_12583,

How delighted we are to hear that you found "Peace and Romance" here at Pineland. Your experience is such a lovely representation of what we believe we are here at Pineland.

Thank you so much for commenting about our staff, their great service and willingness to help at anytime and of course their smiles!

It was such a delight to have you with us and I am so happy to know you found peace and tranquility away from all the noise and pollution on our big cities here in Lebanon.

May we have the pleasure of welcoming you back here at Pineland.

On behalf of all of us, our warmest regards.

Ramy Ballout
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pineland Hotel and Health Resort

Address: Deir el Harf, Monte Verde Road | Hammana Valley, Deir El Harf 961-5, Lebanon
Phone Number:
Location: Lebanon > Mount Lebanon Governorate > Deir El Harf
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Deir El Harf
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Pineland Hotel and Health Resort 4.5*
Number of rooms: 46
Official Description (provided by the hotel):
Pineland Hotel and Health Resort is located in a beautiful, peaceful surrounding deep inside the beating heart of Lebanon’s exclusive Metn Mountains.Undisturbed by traffic, yet only 45-minutes drive from our capital Beirut lies the ideal holiday location for you and your family to rediscover a peace of mind and revitalize your energy. At Pineland, you will finally be given the opportunity to relax among the calming pine trees and the pure mountain air, while enjoying your holiday at your own leisure. ... more   less 
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Also Known As:
Pineland Hotel And Health Deir El Harf
Pineland Hotel And Health Resort Lebanon/Deir El Harf

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