We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Thanks to Honest Housekeeper!” 4 of 5 stars
Review of Holiday Inn Express Hotel & Suites Meriden

Save Saved
You added Holiday Inn Express Hotel & Suites Meriden to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Holiday Inn Express Hotel & Suites Meriden
2.5 of 5 Hotel   |   2104 N. Broad Street, Meriden, CT 06450   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Save on Hotel Packages!
Ranked #5 of 11 hotels in Meriden
Arlington, Virginia
Senior Reviewer
9 reviews 9 reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
“Thanks to Honest Housekeeper!”
4 of 5 stars Reviewed August 21, 2012

This is a typical Holiday Inn Express, a hotel perfectly located for our recent tours of several New England colleges. What makes most hotels of this brand a good bet is: they always have free Wi-Fi; they usually have two queen size beds; they are usually new or newer-builds; they usually have free parking; they have a free breakfast; and they are reasonably priced.

What made the Holiday Inn Express & Suites Meriden spectacular was that they returned some jewelry I had forgotten to pack. After leaving the hotel that morning, my daughter and I were standing with other parents and rising seniors at the Yale tour, when I noticed another mom with a strand of pearls. I raised my hand to my own neck to discover I had forgotten mine at the hotel! I couldn't do anything about it at that moment, since we were in the middle of the college tour.

A short while later, during lunch, my phone rang. It was the hotel manager calling to tell me they had found my pearl necklace and wanted to ship it to me. Needless to say, I was delighted that the housekeeper had 1) found the jewelry and 2) been honest in returning it. And I was pleased they had contacted me so quickly. In fact, the necklace was home before we were!

I'm ashamed to admit, I forgot to leave a tip for the housekeeper that morning; fellow travelers, please remember to leave tips for the housekeepers... they are hard-working and, as my experience shows, honest.

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEXMeriden, General Manager at Holiday Inn Express Hotel & Suites Meriden, responded to this review, September 12, 2012
Thank you so much for your kind review. I am so proud of my housekeeping staff; they are truly amazing and care deeply about our hotel and guests. I am pleased to hear that you received your necklace so quickly. Please come back to see us again! Cheryl Sullivan, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

84 people have reviewed this hotel

Traveler rating
    29
    30
    16
    5
    4
See reviews for
38
9
5
15
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Senior Contributor
38 reviews 38 reviews
16 hotel reviews
Reviews in 22 cities Reviews in 22 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed August 14, 2012 via mobile

We found this hotel because we needed a nights rest on our long drive. The staff were very friendly and got us set up quickly and were helpful with our questions. The rooms were extra large but void of character. It was odd because the bathrooms were regular size. For a weary traveller looking for a rest, this place does the trick. Don't worry if you sleep late and miss the free breakfast, it was not very good.

  • Stayed August 2012
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wilmington, NC
Contributor
20 reviews 20 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed August 14, 2012

I only had use 10,000 Priority Club Points for the night. The location is not in any metro area but rather in-between Hartford and New Haven (great for traveling sales reps). The facility is only 3 years old and still feels brand new. We checked in on a Sunday afternoon which was very quite. Our room was quite large and exceptionally clean. The staff was friendly and the free breakfast was very good. There is one food/pub establishment about 2 miles away that will pick you up and bring you back to the hotel free of charge - the info is at the front desk. Otherwise the dining options are rather limited. The only negative; as was mentioned previously is the poor sound insulation quality between the rooms. We could easily hear the TV being played in one of the adjacent rooms.

  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salt Lake City
Senior Contributor
43 reviews 43 reviews
36 hotel reviews
Reviews in 32 cities Reviews in 32 cities
99 helpful votes 99 helpful votes
4 of 5 stars Reviewed August 5, 2012

We came by rental car from JFK to visit family and ended up staying twice for three days each (three adults, three kids the first stay in two rooms, two adults and three kids on the second stay in one room). The hotel is on route 15 south in the section where there are driveways on and off the highway. The hotel has its own driveway on and off the road. The sign for the Quality Inn next door to the south is easier to spot as one zooms down the highway and clears some trees just before the driveway. Be careful! A bigger more prominent sign that gives a bit more warning for first arrivals would be nice but may or may not be possible. Leaving, one needs to accelerate quickly if there is any traffic, however, the stop light up the street creates reasonable sized gaps in traffic, especially if one needs to make a U turn to go north. There is plenty of parking.

The lobby is spacious. Evenings, there is just one clerk who is polite and very helpful. Check-in and check-out were painless. During the day there are more people around to help, all of whom were polite and eager to help. There are package cookies in the afternoon and USA Today daily.

Our rooms for the trip were 307, 309 the first stay with two queen beds each, 207 (identical to the first 2 rooms) then 217 (2 queen beds in a suite with pullout couch) after an upgrade the second stay. All the rooms were large with plenty of room for a roll-away bed. The suite was absolutely enormous. All rooms were clean and neat on check in. Carpet was business style but reasonable to walk on with bare feet. The first three rooms had two queen beds, a small round table with two chairs, a wing back chair, a TV/dresser stand for large flat screen TV with remote control. All of the rooms had north facing windows that let in a great deal of light. AC worked well. There were no refrigerators in the regular rooms. The suite, 217, had a refrigerator and microwave. All rooms had coffee makers, irons and ironing boards. There were no safes. Free internet access codes that expire were handed out on check-in without any need to inquire. Connections were unencrypted but fast and allowed use of a VPN without difficulty. We heard no noises from adjoining rooms but muffled door opening and closing sounds could be heard from the hallway. There was a large group, possibly a family reunion, that was noisy one night out in the parking lot. The noise suddenly disappeared, we think because the staff asked for a little less noise and the group was well-behaved.

The bathroom was average sized stocked with good quality towels for three. We had to ask for extra towels each day for our party of 4 in one of the rooms but these were cheerfully brought to us. There was a tub/shower with curtain. The shower head had three settings that each worked as designed. Lighting was fine, but the fan was one of the loudest that we have had in a bath in many hotel stays.

There is no restaurant, but they offer breakfast daily. Breakfast was make it yourself pancakes (machine was out for service 2 of the 3 days on the second stay), scrambled eggs or two-egg cheese omelets (probably from a package), sausage or bacon and biscuits and gravy. There were already peeled hard-boiled eggs in the refrigerator. There was a good selection of yogurts, oatmeal, muffins and pastries, cereals (kids can ask for fruit loops), bread for the toaster, three choices of juice, ice water, coffee and tea. Milk was available in cartons in the refrigerator and thermoses by the coffee. The breakfast area had 9 tables for 4 each, a couch and two soft chairs with one large TV on the wall. We happened to be able to watch the Olympics and the Today show each morning. The single attendant keeps the food well stocked and the area neat and clean.

There is a fitness center with small kidney shaped pool (security camera but no lifeguard) and adjacent exercise equipment room that contains two treadmills, a stationary bike and a wall mounted flat screen TV. The remote control that we used on the first stay disappeared for the second stay. There is a coin operated washer and dryer on the second floor with a soap vending machine.

We had trouble with housekeeping on the second day of the second stay. We came back to the room around 4 PM to find the room unmade and no towels. The maid told us that she left towels but didn't make the beds because of clothes on them. When questioned she apparently said that she made one bed but left the others because of clothes on them and left fresh towels. There was no evidence of bed making or of fresh towels, and no clothing was left on the beds. Both the housekeeping supervisor and the manager came to see the room and apologized profusely and sincerely. We actually had called just because we wanted towels, but they seemed offended that we did not get the service they expected us to get. The supervisor went to the trouble of making up the room himself. The manager felt quite badly about the episode and offered an upgrade to a suite which was generous and unexpected.

Despite the trouble, which we judged was an unusual event, we plan to stay here again in the future because the hotel is well situated, reasonably priced, clean and comfortable, has free reliable internet, and the management is extremely responsive. We didn't give it 5 dots because of the driveway that requires extra care driving in and out, the loud bathroom fan, the very good but not outstanding linens and lack of a desk in the room.

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
1 review
1 of 5 stars Reviewed August 4, 2012

Because room door was not square (due to crack running from door frame to ceiling) dead bolt did not work. Also window to room facing parking lot had broken lock and it was just laying there on the window sill. Wall paper was peeling from over window frame. Also the curtains did not block out morning sun because they were cut to wrong length and did not close properly. Too tired at time to ask to change rooms. We did not notice some things until daybreak. For a NEW hotel as its website pretends it was looking old. Find another hotel not safe for a ground floor room near an exit

  • Stayed August 2012, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEXMeriden, General Manager at Holiday Inn Express Hotel & Suites Meriden, responded to this review, August 20, 2012
As the GM, I always appreciate our guests letting us know of maintenance issues so that we can tend to them quickly. I'm sorry you felt uncomfortable in your room because of the deadbolt not lining up properly. Since you had checked in so late, our chief engineer was not on site, but was made aware of the issue when you notified us upon your check out, and it was immediately looked at and rectified. Same for the window lock - he was able to fix this as well quite easily. Please know that if you had made us aware as soon as you tried the deadbolt, you would have been given another room immediately.

I hope that you will try us again - I welcome you to come back and hope that you will when in the area. If you find that the first floor does not suit your needs and that you feel more comfortable on a higher level, we are happy to accommodate your request. Just let us know what your needs are and we are more than happy to work with you!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Eatontown, New Jersey
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed July 13, 2012

Room was not that comfortable

Walls are like paper; woke up at midnight because the room next door decided to talk, shower, and maybe do what they could have without me hearing if walls were not paper thin

Restaurant was just OK; expensive and not worth the money for what you have to pay

  • Stayed June 2012, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Meriden, responded to this review, August 6, 2012
Dear Eric G,

Thank you so very much for sharing your experience with us. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. I am very sorry to hear about the inconveniences you encountered over the quality and service of our hotel. Rest assured that these issues will be looked into. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

Sincerely,

Karen G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Egypt, New Jersey
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 12, 2012

Nice hotel, perfectly clean, and the staff was very helpful. The bed was very firm and the breakfast was not great, but it's free! They had a pancake machine, which was neat, but no fruit - I'm used to seeing some bananas or cantaloupe. Overall it was a great price for our room.

Room Tip: I reserved a king suite because I wanted a separate sitting space for our one year old daughter to s...
See more room tips
  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Holiday Inn Express Hotel & Suites Meriden? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Express Hotel & Suites Meriden

Address: 2104 N. Broad Street, Meriden, CT 06450
Phone Number:
Location: United States > Connecticut > Meriden
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool
Hotel Style:
Ranked #5 of 11 hotels in Meriden
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Meriden 2.5*
Official Description (provided by the hotel):
Welcome to the brand-new Holiday Inn Express conveniently located off I-91 and Route 15 in central Connecticut. Our richly appointed spacious state-of-the-art guest suites offer free Wi-Fi, wet bar with microwave and mini-fridge. The separate living area makes our suites perfect for business travelers, families, or long term assignments. Brand new 32 digital flat screen TVs are just another special touch sure to make your stay enjoyable. If traveling on business our hotel is a short drive to numerous businesses like Northeast Utilities, Aetna, Hartford Convention Center, Bristol Meyers Squibb, and other business parks on Research Parkway In Wallingford. Bradley International, Brainard, and Tweed Airports are also close by. We are situated near Wesleyan and convenient to many prestigious schools and colleges including Yale, Rosemary Choate Hall, Wesleyan, Quninnipiac and Central Connecticut State University to name a few. Leisure travelers have numerous and varied attractions to enjoy. You can catch a live concert at the Chevrolet Theatre, take a roller coaster ride at Lake Compounce, enjoy Broadway style performances at The Bushnell, see where Mark Twain lived and stroll around the botanical gardens of Hubbard park. Nearby shopping malls include Westfarms and Westfield. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Travelocity, IHG, Expedia, Booking.com, Tingo, Hotels.com, Priceline, Agoda, BookingOdigeoWL, Venere and Otel so you can book your Holiday Inn Express Hotel & Suites Meriden reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express Hotel And Suites Meriden
Holiday Inn Express Meriden

Owners: What's your side of the story?

If you own or manage Holiday Inn Express Hotel & Suites Meriden, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.