I did have a problem on my last visit 6/16/13 2night stay- they made an error and moved me to another floor, but I didn't request it nor did I actually move to a different room: During Bruins game, the tv did change to the menu and phone flashed white then black, but I was able to get the game back on. I didn't think anything of the tv acting up and after watching the Bruins game Monday night, I was tired from staying up late the night before & went to bed around 11pm. The door was already locked & security bolt on/did that at 6pm. At around 3:20am Tuesday morning, BAM - sounded like a bomb went off, a man got into my room, he broke thru the security lock. Nothing happened, thank goodness. I was half asleep, asked him how he got in & asked him to get out of my room twice. After he left, I called the desk and spoke to a manager. She said that man was coded to that room & that I'd been moved to another room. I said no, I've been in this room since Sunday. She apologized, this has never happened before & offered me a free upgrade to a suite the next time I visited. As I kept talking to her, she then offered me breakfast food comp on my room account plus I could check out 2pm. I spoke to another manager when checking out. I was told an investigation was ongoing & I'd be notified. I called and spoke to very first manager I spoke to about this, about the $100 charge on my account & was told it takes a few days to be removed as pending. I also did tell her that I already booked a 2 night stay next month. Then a few days later, 6/20/13 I received an email from this manager about the upgrade room & she offered a "one night free" upgrade to a suite. She also said that they were investigating & would get back to me. I found the hotel managers name on this tripadvisor website, as she replied to another customer comment, and I emailed her that same day about this. That was a week ago, no response. I waited to post this until today 6/27 as I figured I would hear from the hotel manager by now, considering the type of security problem. I am in the customer service business and I expect the same superior service that I provide to my own customers and a quick response time. The way I feel, this is unacceptable. Toss a few bread crumbs and the problem goes away?? Except for this major security issue, I did have a fun - won on the slots and bingo plus a double rainbow.
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Tingo, Travelocity, BookingOdigeoWL, Venere and Agoda so you can book your The Fox Tower reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Mgm Grand At Foxwoods Hotel Mashantucket
- Mgm Grand At Foxwoods Mashantucket