Just returned with my poker group from our annual Kentucky Derby weekend at Foxwoods and had wonderful time. From dining at David Burkes to a couple of rounds of golf at River Ridge, to late nights at the poker tables to afternoon hot tubs on the 9th floor spa everything was top notch with wonderful service and first class attention. There seemed to be smaller crowds especially in the restaurants and at the Derby party but all were well behaved and an upbeat mood was everywhere. One comment I would like to make and it is what prompted this review, I forgot my iphone charger in the room and called lost and found the day after getting home not really expecting a response. Not only had they found my charger but they returned it special delivery at no charge with a very nice note hoping that I had enjoyed my stay and that I would return in the future. For me that level of customer service has great significance and I value it highly. It is an indication of customer appreciation that makes the customer feels appreciated and important. Great work.
- Official Description (provided by the hotel):
- Luxurious hotel at Foxwoods Resort Casino with a health and fitness spa. ... more less
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- Also Known As:
- Grand Pequot Tower Hotel Mashantucket
- Grand Pequot Hotel