Although it was a short-lived one night stay (had to be back at work the next day), it was still very enjoyable. The reservation process was quick and easy and I was able to do it online without any questions or confusion. I also called reservations to have some requests made and the gentleman was extremly nice and professional and made me feel good about possibly getting my requests honored. I had previously stayed at MGM Grand (mo' money and mo' problems) but the Grand Pequot was a huge difference and I am so glad I gave it a shot.
Upon arrival, we were greeted with a smiling valet welcoming us in and offering baggage help and even confirming our stay details before leaving the car. It can be confusing getting to the hotels so its understandbale if you end up at the wrong one by mistake. Our luggage was light so we decided to grab it ourselves and head inside to check in. The front desk was okay, very official and by the book but at the same time, Ciara, our agent was a bit more personable in the end after she got through the intial steps. She was even kind enough to offer a late check out and helpful breakfast options. Also, the Pequot has the best location as it is pretty much in the center of the resort.
The room was nice, well cleaned, and a great size. The beds are super comfortable and must be new within the past 3 years or so. The bathroom was a great size as well and fully accomodated our group of 5. The view was a little odd, the back side of the hotel is almost shaped like a "U" so it was very easy to look into other peoples rooms. So make sure you remember to close the blinds.
Now the hiccup: the valets and bell desk need better communication. I had forgotten something in the car so I called the operator to see if it could be retrieved and delivered to the room. He transferred me to valet who sounded confused over my request and put me on hold. Then he said he would bring the car up but would wait for the bellman to call me since he would be bringing it to the room. He said 15 minutes and I would receive the call. I waited and waited but no call ever came and we had to get somehwere so I decided to figure it out later. Then I stopped at the bell desk and iquired again about the item and was met with the same confused look and "Ahh" at which he pointed me over to the valet stand. I told him I had already called the valet and he looked at his sheet and said "they never gave the bell stand the info". Fine, I'll go to the valet again but when I get there, the valet gentlemen said "no, they don't do that". How is this commmunication? Finally I just asked for the car to be brought up and I would grab the bag. Then the valet said it had been up for 3 hours!! I was so frustrated at this point that I just didn't even bother to inquire about how this was okay service for a guest. This definitely put a cloud over our stay for a bit but luckily we were able to get past it. Had I not been there to see and reunite with old friends, I wouldn'tt have been as "whatever" about the situation.
Checkout was swift and easy. There was an error on the bill but the agent quickly adjusted it and with a smile. Depsite the hiccup, I would return but if something like happened again, I would stay somewhere else.