As an elite Marriott member, I stay between 100 to 140 nights a year at various locations around USA and Canada. There are many choices, and I would not be a elite member if I wasn't satisfied with Marriott. This particular Fairfield is the exception. Last time I came here, the staff was incompetent. This time, staff a little better, but if you stay here, you'll rarely see an employee at the front desk. That's because they are hiding. On the rare occasion someone is at the desk, they never make eye contact as you walk by. Too afraid you might ask for something. Coffee is never hot, even during breakfast. It's always cold after breakfast is over. Not complicated to make sure coffee or hot water is at least hot for your quests, but again, this hotel is very challenged. This week, there is no internet. 2 days with limited or no access. Called during these 2 days, and they were "working on it". One of the tread mill machines had the same broken plug in volume as it did 3 months ago. I'm not surprised about some comments by regular Marriott customers were also negative. Its unfortunate. The location is great, and this hotel had a great staff a few a years ago.
Fairfield manager, spare me the "Thank you for your comments crap" you'll no doubt post after you read these comments. Instead, focus and manage your staff and property. Make sure you provide the same great services as other Marriott locations. Stay at the Courtyard or Residence not far away. Worth the extra bucks.
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- Also Known As:
- Fairfield Inn & Suites Hartford Manchester Hotel Manchester
- Fairfield Inn And Suites Hartford Manchester
- Fairfield Inn Manchester
- Fairfield Manchester
- Manchester Fairfield Inn