I was excited when this hotel was first built but discouraged by the poor reviews i had heard from friends. So without bias I had to give it a try myself. It's a shame the location of the hotel doesn't speak for the quality of the service. Especially the price you pay you're better off eating at a red lobster. Not only is the food quality way over priced, the management of this establishment is highly unprofessional. At any high class place, like we assumed this was, management reprimands their staff in private. It is completely unprofessional to curse at the wedding servers in front of guests as we witnessed their blonde female manager or planner do. It's understandable that weddings are a very important piece to this hotels revenue, and things may get hectic at times but things are supposed to run flawless and guests are to be unaware of problems. Also even though these weddings are so important it doesn't mean you put the normal guests on the back burner. Not only did we have a problem with this but the bartenders refused to serve clams because they had not done their daily count yet. (That's what you tell your guests; you're chefs are too lazy to count their seafood for the day so they can't serve you?) At least lie to your guests and say you're out of the food. They weren't even that busy at this point in the evening. And furthermore the glassware provided at the bar is not fully cleaned, my first wine glass had lipstick on it. That only makes me wonder about the rest of the stuff. It's a shame to have such an unprofessional establishment branded with the reputation of Madison.
- Official Description (provided by the hotel):
- Along a curve of the Connecticut coastline,with a clear view across the widest stretch of Long Island Sound ,stands the Madison Beach Hotel, Connecticut's only hotel, resturant, banquet and coference faciltily located directly on the beach. The Madison Beach Hotel is undergoing a transformation and will re-open as a world class,luxury hotel in 2011,a casually elegant boutique resort with a traditional New England Beach Front Ambiance. ... more less