The staff is under the assumption that this is a 5 star hotel-WHAT? It was obvious when I got into bed the first night that the housekeeper did not change the linen from the last occupant. How she didnt have time is beyond me because our room was not ready upon check in time. A very nice attendee at the desk at 10pm rummaged thru the housekeeping closet and accomodated us with new sheets that we put on the bed.Too much staff doing too little. Had brunch at the Wharf restaurant and barely saw our waitstaff een though it was self serve. Hot coffee please?? All staff need retraining. I received better service on a business trip staying at a Hampton Inn Hotel. Go figure!
- Official Description (provided by the hotel):
- Along a curve of the Connecticut coastline,with a clear view across the widest stretch of Long Island Sound ,stands the Madison Beach Hotel, Connecticut's only hotel, resturant, banquet and coference faciltily located directly on the beach. The Madison Beach Hotel is undergoing a transformation and will re-open as a world class,luxury hotel in 2011,a casually elegant boutique resort with a traditional New England Beach Front Ambiance. ... more less
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