Our family has dined at Boathouse on a few occasions and it's usually consistent. The sushi is really good, inventive and fresh. The salad is very good, and the fish is usually fresh. However, some of the waitstaff on the other hand is pretty unprofessional. I get that the owners also own a string of awesome pizza restaurants, yet this is more of an upscale dining experience and some of the waiters (and owners) should treat it as such. Immediately upon getting seated, we'd been offered water, and then left alone with the menu for a very long period of time. Doesn't take an eagle eye, with a 1/3 filled restaurant to note a table of four hanging out, with menus closed simply looking around 10+ minutes after sitting down. When our waitress finally arrived, amidst a heavy smell of cigarette smoke, it was like eating in a diner. She immediately wanted our order, completely forgetting that we may have needed a drink order, let alone hear about any specials they might offer that evening.
She was nice enough, just never really hit the table often to see if we needed anything else during the meal...more drinks, check on the food after the "first two bites", etc. It was kind of a reverse "up-sell" in that we opted to forgo an additional round of drinks/wine because we'd been left without an offer for more for too long. This was on a Wednesday, the place was pretty empty, and they had two other servers in the main room.
Again, the food is very good, yet some of the waitstaff needs to be trained in the fact that this is a service industry. We dropped almost $200 for four of us so I kind of expected more. The cigarette smell on the infrequent visits was a bit much though.
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