I walked into the lobby of this hotel to make a reservation. It was about 7:00 pm. The entrance was not very bright and there was no one at the front desk. I looked around and sitting in the corner were two people (a man and woman) talking and having a good time together. When I said hello the woman came over to me and asked what I wanted. She was so unprofessional and frankly seemed to be annoyed that I had bothered her. I asked her about the rooms and she provided quick, curt answers to my questions. I told her I would think things over, and then I left.
I was shocked at such a lack of good customer service. They obviously don't care about their clients. The first impression a customer has about a hotel is the front desk, and this hotel blew it big time!! Will never recommend them.
- Official Description (provided by the hotel):
- Welcome to the Holiday Inn Express Downtown Hartford . Our hotel is conveniently located in the heart of downtown Hartford, the Insurance Capital of the World, and is easily accessed from I-91 and I-84. We are steps from the Union Station for visitors traveling via bus or train. The hotel is located directly across from Bushnell Park and features views of the Capitol Building. We are also just 14 miles from Bradley International Airport. At the Holiday Inn Express Hartford Downtown, you will find newly renovated guest rooms with all the comforts of home. You can stay connected in our modern business center or with our complimentary easy access, high-speed Internet. For the health conscious, stay in shape in our state-of-the-art fitness center. Guests on the go can start their day right with our complimentary Smart Start Breakfast featuring our world-famous cinnamon rolls. Business travelers are sure to enjoy our hotel while visiting the 'Insurance Capital.' We are in walking distance to many area businesses. Guests here for leisure will be happy to know we are walking distance to the XL Center, the Bushnell Theater, Connecticut Convention Center and many award winning restaurants. Whether you are traveling on business or pleasure, Stay Smart at the Holiday Inn Express, Hartford Downtown where our staff will be sure to exceed your expectations. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Travelocity and Hotels.com so you can book your Holiday Inn Express Hartford-Downtown reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Holiday Inn Express Hartford-Downtown Hotel Hartford
- Holiday Inn Hartford
- Hartford Holiday Inn