Honestly the worst hotel of the past 50 I have stayed in. The front desk staff spend more time talking to the other employees than taking care of the customers. They have no decision making authority, a problem magnified by a manager and assistant manager both away for a week of training (God knows they need it). When I reported on Saturday that my phone was out of order nothing was done until, finally Tuesday when I had a tantrum. When no one bothered to clean my room one day the front desk clerk said she was sorry, but did not offer to do anything to make up for it. When there was no orange juice in the breakfast room on Sunday or Monday I asked if they might replenish it. They said "No sorry". There is no parking so you pay the parking lot close by $16 per night. I was quoted a rate of $109 per night but was charged $139. Apparently no one can do anything about that either. I could go on, but trust me when I say do not stop here.
- Official Description (provided by the hotel):
- Welcome to the Holiday Inn Express Downtown Hartford . Our hotel is conveniently located in the heart of downtown Hartford, the Insurance Capital of the World, and is easily accessed from I-91 and I-84. We are steps from the Union Station for visitors traveling via bus or train. The hotel is located directly across from Bushnell Park and features views of the Capitol Building. We are also just 14 miles from Bradley International Airport. At the Holiday Inn Express Hartford Downtown, you will find newly renovated guest rooms with all the comforts of home. You can stay connected in our modern business center or with our complimentary easy access, high-speed Internet. For the health conscious, stay in shape in our state-of-the-art fitness center. Guests on the go can start their day right with our complimentary Smart Start Breakfast featuring our world-famous cinnamon rolls. Business travelers are sure to enjoy our hotel while visiting the 'Insurance Capital.' We are in walking distance to many area businesses. Guests here for leisure will be happy to know we are walking distance to the XL Center, the Bushnell Theater, Connecticut Convention Center and many award winning restaurants. Whether you are traveling on business or pleasure, Stay Smart at the Holiday Inn Express, Hartford Downtown where our staff will be sure to exceed your expectations. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Travelocity and Expedia so you can book your Holiday Inn Express Hartford-Downtown reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Holiday Inn Express Hartford-Downtown Hotel Hartford
- Holiday Inn Hartford
- Hartford Holiday Inn