The location is convenient – at least for my purpose, it was. The hotel, however, is average. The small reception area looks modern and clean, as does the breakfast area on the second floor. The rest of the hotel is a bit dated and fairly basic.
At the rear of the hotel is a private parking lot and the hotel has arrangements with them – but will charge $16/night for it (they waived that for me on account of my platinum status with Priority Club).
The rooms are relatively small but decent. The one major gripe I had was that there were no electric sockets except one in the lamp on the desk. I looked everywhere – if there is one, it is quite well concealed! The airconditioner was fairly noisy for some reason - it didn't seem overly old, not sure what the problem was.
Bathroom was small – but functional. It had one of those shower curtains that has a type of cloth that smells of wet laundry left to dry in a bucket. It was a perpetually there and unpleasant.
Check-in was smooth and pleasant – but check-out a bit annoying. I’m standing at the reception with my bags and the key card (so it probably obvious what I’m there for) for 10 minutes – and the woman behind the counter is having a telephone conversation about some computer procedure that she didn’t understand, presumably with a colleague. I appreciate that it sounded important – but more important than even acknowledging a hotel guest with a nod or a “sorry to keep you waiting”?
Overall – it’s a decent, clean, inexpensive hotel. Works for what it is (and the location), but I’ve seen HI Express properties far exceed expectations. It’s about the effort management puts in little things that make a hotel great or ordinary. This one was decidedly ordinary.
- Official Description (provided by the hotel):
- Welcome to the Holiday Inn Express Downtown Hartford . Our hotel is conveniently located in the heart of downtown Hartford, the Insurance Capital of the World, and is easily accessed from I-91 and I-84. We are steps from the Union Station for visitors traveling via bus or train. The hotel is located directly across from Bushnell Park and features views of the Capitol Building. We are also just 14 miles from Bradley International Airport. At the Holiday Inn Express Hartford Downtown, you will find newly renovated guest rooms with all the comforts of home. You can stay connected in our modern business center or with our complimentary easy access, high-speed Internet. For the health conscious, stay in shape in our state-of-the-art fitness center. Guests on the go can start their day right with our complimentary Smart Start Breakfast featuring our world-famous cinnamon rolls. Business travelers are sure to enjoy our hotel while visiting the 'Insurance Capital.' We are in walking distance to many area businesses. Guests here for leisure will be happy to know we are walking distance to the XL Center, the Bushnell Theater, Connecticut Convention Center and many award winning restaurants. Whether you are traveling on business or pleasure, Stay Smart at the Holiday Inn Express, Hartford Downtown where our staff will be sure to exceed your expectations. ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Express Hartford-Downtown Hotel Hartford
- Holiday Inn Hartford
- Hartford Holiday Inn