My stay was find. The customer service slipped a little bit for me this trip. An unfamiliar worker was rude to my daughter and niece who needed new room keys. The current keys we had were not working and she was snippy to them when they went to the desk to request new ones. I was surprised to learn this because I was used to getting exemplary service from all staff I had encountered. When I saw the individual who delivered the poor service, I noted that I had not ever seen her before (older caucasian women with a covering on her head). I would stay here again based upon my initial service received. If I or any other family member staying in our room receives poor service again from this woman, we will report it and stay somewhere else from now on.
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- Also Known As:
- Days Inn Hartford Hotel Hartford