Our visit in July 2013 was a rather underwhelming experience. Having never stayed at this hotel, our family of four (two parents and two teen girls) took a chance and booked a two-bedroom suite for an annual weekend trip; however, we were initially given a one-bedroom suite with a queen bed and a fold-out couch (total sleeping room for three people). To the hotel staff's credit, when we notified them of the problem, we were immediately moved to a two-bedroom/two-bath suite that offered plenty of room for the four of us.
For the price (typically around $250 per night), the suite was accommodating and provided all advertised amenities, such as free high-speed Internet access and a kitchenette with a full-size refrigerator, microwave, cook top, dishes, and a dishwasher. The living room and bedrooms all had televisions, and this allowed everyone to wind down at the end of the day and flip through the channels without having to fight over what to watch. The bedrooms were spacious and clean with ample room in each for two people and our stuff (i.e., luggage, laptops, and other essentials, etc.). The beds were comfortable and had more than enough pillows. The décor was a bit dated, but, more importantly, the suite was very clean, and there were plenty of fresh towels available.
Next, on our floor, the door that allowed access into the hallway where our room was located was broken. This meant that when we tried to return to our room from the elevator, the key-card did not work, the door remained locked, and we could not get down the hall to the door of our suite. Therefore, we had to go all the way back down to the lobby and ask for assistance. Eventually, we were escorted upstairs by a helpful staff person, who unlocked the door to the hallway where our suite was located and allowed us to get to our door.
As we were leaving our room in the early evening on the first day of our visit, this door--meant for security--was propped open with a cardboard cup. Upon returning from dinner, the cup was crumpled near the door, and we were locked out of our hallway again. After another return visit to the lobby, a helpful staff member brought us up, let us in, and unlocked the door permanently. Although the security door to the hall was now accessible to all, we were just relieved to be able to get to our hallway and our room more easily. On further reflection, the security door seems a bit like overkill. Room doors are really strong and secure enough. One slightly picky complaint was that the ice and vending alcove had only an ice machine. Because of the security doors, we did not have access to vending machines in other hallways on our floor or any floor. The only convenience snacks and drinks available had to be purchased in the little store in the lobby.
One bright spot was the breakfast that was available in the small, self-service dining area near the lobby. A mix of hot foods (e.g., eggs, bacon, sausage, French toast, home fried potatoes, etc.) and cold foods (e.g., donuts, bagels, yogurt, cereal, fruit, etc.) were included. There were usually enough tables available for guest eating breakfast. Unfortunately, the staff who restocked breakfast buffet did not attempt to clean any tables during lulls between groups of diners. This meant that crumbs and other remnants of previous diners were left on the tables. Certainly, it is easy for guests to wipe off a table before and after eating, but it still felt a bit icky, especially when someone else’s sticky syrup did not get wiped off of tables properly. Dry napkins just cannot do the job of a wet cloth on syrup. Once we brushed off the table and laid out napkins like place mats to avoid getting syrup on our arms, we did enjoy hearty breakfasts on each morning of our weekend stay.
Another plus for this hotel was the noon (12 p.m.) check-out time. This allowed us a leisurely morning on the day we were leaving. Although there were some issues during our stay, the front-desk staff was helpful, friendly, and accommodating during our weekend visit. I am not sure if we would stay in this particular hotel again as we make a yearly visit to a convention held in Hartford. We will see what next year brings.
It is easy to get around: Hartford offers the Star Shuttle, which is a free bus that travels to all...
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.