Angel Colon was the parking attendant or not really sure of the official title but he was the first representative we saw. He was so very accommodating and helpful to me and my family. What had started out to be a very stressful trip to a city we didn't know became so enjoyable all because of Angel who answered my questions, went out of his way to help us, even suggesting and allowing me to leave my car for a few minutes to check with front desk in person if there were any cancellations at the hotel as we didnt have a reservation as they had been booked due to the ConnectiCon convention for months! I had been on hold on my phone and he could see how distraught I was. The hotel I had booked in Manchester turned out to be a long term rental for people and my sister was scared to stay there so I was stuck looking for a new place. Room was comfortable, hotel was clean, desk personnel friendly. Only down side was the elevators. Way to many floors and room for the few elevators there. long waits as the hotel was book to full capacity. We ended up walking down 9 flights with all our luggage as the wait had exceded 15 minutes with all the elevators packed! Thanks again to Angel as he truly was an angel for us last weekend!!!