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“Plenty of space, convenient downtown location” 4 of 5 stars
Review of Residence Inn Hartford Downtown

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Residence Inn Hartford Downtown
3.0 of 5 Hotel   |   942 Main Street, Hartford, CT 06103   |  
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Hotel amenities
Special Deal
Free Breakfast
Ranked #3 of 10 hotels in Hartford
boston, ma
Senior Contributor
39 reviews 39 reviews
16 hotel reviews
Reviews in 23 cities Reviews in 23 cities
23 helpful votes 23 helpful votes
“Plenty of space, convenient downtown location”
4 of 5 stars Reviewed January 23, 2013

We were very pleased with our stay at this Residence Inn. We were upgraded at check in two a two bedroom unit (from a 1 bedroom). The staff was great, whether it was the front desk or repair of the sink disposal, the staff was really friendly and attentive. The unit had plenty of amenities with the full kitchen and living space along with two bedrooms and baths. The unit was very clean, the breakfast definitely good for a day's start. On the downside, the furniture is definitely showing its age and should be replaced along with the very firm mattresses. With the benefits of everything else we could overlook the shortcoming. I hope by our next stay they might change those mattresses though.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WHGGuestService, General Manager at Residence Inn Hartford Downtown, responded to this review, January 31, 2013
Thank you for your valued feedback. We are glad we were able to provide you with the upgraded suite that you enjoyed. We understand your point about the furniture and mattress. We are scheduled to receive a full renovation of the property toward the end of this year which we are very excited about. Thank you again for your comments.
We hope to see you back to enjoy our renovations with us!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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131 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • German first
  • Any
English first
Kingston, Massachusetts
Top Contributor
87 reviews 87 reviews
16 hotel reviews
Reviews in 36 cities Reviews in 36 cities
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed January 3, 2013

I was staying with some old friends and we wanted the following amenities:
1. Large, clean room (check)
2. Friendly Staff (check)
3. Convenience to downtown restaurants/bars (check/check)
4. Easy Parking (check)
5. A pizza place that is open after bars close right next door (check...well, ok so that wasn't a deal breaker, BUT it was an excellent perk we took advantage of at 2am)

We had a perfectly fine night at the Residence Inn and all expectations were met. We missed the breakfast so we can't comment on that, but I would definitely stay here again!

  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Top Contributor
114 reviews 114 reviews
15 hotel reviews
Reviews in 22 cities Reviews in 22 cities
69 helpful votes 69 helpful votes
4 of 5 stars Reviewed December 26, 2012

What does one look for in a hotel. Great room -- yup one with a loft and large, good service -- a smiling person at the reception desk at 1am to the front desk folks who made you welcome when you walked in, a decent meal -- breakfast is included -- make your own waffles or have some cereal -- to some decent brews at the brewery next door.

We got there at 1am and there is a pizza place next door that does 'room service' go figure. :-)

Park underground behind the hotel for a reasonable charge, enjoy the dual TVs in your loft room that sleeps 4 and have a good time in Hartford

Kudos to the management at this Residence Inn. Please thank the front desk and the folks manning the breakfast room for their excellent service.

Room Tip: Get one with a loft
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newtown, Connecticut
Top Contributor
103 reviews 103 reviews
8 hotel reviews
Reviews in 39 cities Reviews in 39 cities
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed November 30, 2012

Family of 5 really enjoyed the 2 King bedroom suite (and pull out sofa)! The staff was very helpful. Stayed to go see the show at the Bushnell Theatre, The Grinch! Pizza for lunch right next door. A beer and a burger for dinner after the show, right next door. Parking is behind the hotel.
15,000 points vs 20,000 at the Marriott which does not include breakfast. Free wifi and free breakfast and room for a family of 5 in one room, what a no brainer!

Room Tip: Room 325 is Massive, two full bathrooms, three TV's, and a kitchen.
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nashua, New Hampshire
Top Contributor
431 reviews 431 reviews
82 hotel reviews
Reviews in 119 cities Reviews in 119 cities
135 helpful votes 135 helpful votes
4 of 5 stars Reviewed November 29, 2012

If you read the other reviews for this hotel everyone comments on the unusual interior design. That's what happens when you renovate an old building into a hotel. Yes, it is kind of odd but as a very frequent traveler - 200 plus nights in a hotel per year - something out of the ordinary is welcome as long as it is clean, quiet and safe. This Residence Inn meets all three criteria. My room was one of the bi-level ones with 20 foot ceilings and very quiet.

A couple specific critiques, though. First, if you are driving here enter your GPS address for 942 Market St, not Main St as that is where the parking lot entrance can be found. I went around the block twice trying to find it. Second, what's up with having sausage gravy for biscuits and gravy but no biscuits? The breakfast buffet was fine but I don't see why they had the sausage gravy and no biscuits! I travel frequently down South and this would have been an issue if not a revolt!

Other than those two minor concerns this is a nice place with a great staff. Everyone I met smiled and was very pleasant!

Stayed November 2012, traveled solo
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sao Paulo
Top Contributor
125 reviews 125 reviews
46 hotel reviews
Reviews in 34 cities Reviews in 34 cities
54 helpful votes 54 helpful votes
3 of 5 stars Reviewed November 1, 2012

The architecture of the building is really interesting... and the lofty rooms are a bit surprising, with a fully-equipped kitchen, a sort of lounge, and two TV sets (one on each "floor")... Good bedding. With such a big room area, it would be interesting to have two beds, because the sofa bed is definitely not a good option.
There is a parking lot just behind the hotel and the location is perfect, specially for those who need to go to the XL Center.
The complimentary breakfast is less than standard, unfortunately.
The price was a bit too high for what we got (maybe because there was an NBA game at the XL Center this very day).
A special mention to the front desk lady, Leslie, helpful, efficient and always smiling!

Stayed October 2012, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
williamstown, ma
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed October 23, 2012

The best thing about this hotel is the architecture, not only historically, but also with the attached restaurant and the loft room. Loved the space with the lofts; I haven't seen this unique room arrangement before. Staff is warm and welcoming. Kitchen is full-service - we didn't stay long enough to use it, but I would definitely consider staying here for a longer term stay. I would have liked to see two bed options, rather than simply one king size (we don't consider sleeper sofas as comfortable options). The one and a half baths was convenient. Unfortunately our television was not working. We had to call downstairs to get an engineer to fix it (we had ordered in pizza and wanted to order a movie; when that didn't work, we wanted to watch tv, but unfortunately, no entertainment was available in the room then). The engineer took a sort-of look (not terribly thorough - slapped the back), then said, oh, we have had lots of problems since transferring to a new system. Nothing I can do, sorry. We offered him a piece of pizza for taking the time to come up, and he commented that we wouldn't believe how many people have complained about the television service. Well, that's part of the hotel service, isn't it? Some accommodation should have been made, but they said they had no other options (not quite good enough for us). The only other negative aspect was the noise level in the upstairs bedroom. Unfortunately we were next to some pretty rambunctious kids - at 6 in the morning, when we had planned to sleep in until 9 a.m. No chance. They were running rampant, up and down the stairs, screaming, and we heard every little bit of it. The attached steam brewery restaurant was excellent (the pizza restaurant on the other side, only so-so), with an interesting history, great beer on tap, terrific foodie choices - love that it was there so close. Had we had quieter neighbors and a television that actually worked - either upstairs or down - we would have offered a higher rating for this architecturally distinct, well-located and interesting hotel.

Room Tip: Make sure you ask for a quiet room, and ensure you have working television and movie service before...
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  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
whgecomm, General Manager at Residence Inn Hartford Downtown, responded to this review, October 24, 2012
I have to agree with you that our hotel does have amazing, historical architecture. I am happy to learn you found our accommodations to be comfortable and were able to make a visit next door to City Steam Brewery as well (it's one of my favorites)!

I apologize for the inconvenience you experienced with your television during your stay. We discovered the signal component to the televisions is inadequate and we have addressed this issue. Please feel free to contact me personally at 860-524-5550 so we can discuss further and make things right for you.

I hope you will come back to visit us if you are ever back in the Hartford area on business or pleasure!

Mark Graham
General Manager
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Additional Information about Residence Inn Hartford Downtown

Address: 942 Main Street, Hartford, CT 06103
Phone Number:
Location: United States > Connecticut > Hartford
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #3 of 10 hotels in Hartford
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Hartford Downtown 3*
Reservation Options:
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Also Known As:
Residence Inn Hartford Downtown Hotel Hartford
Hartford Residence Inn

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