If you read the other reviews for this hotel everyone comments on the unusual interior design. That's what happens when you renovate an old building into a hotel. Yes, it is kind of odd but as a very frequent traveler - 200 plus nights in a hotel per year - something out of the ordinary is welcome as long as it is clean, quiet and safe. This Residence Inn meets all three criteria. My room was one of the bi-level ones with 20 foot ceilings and very quiet.

A couple specific critiques, though. First, if you are driving here enter your GPS address for 942 Market St, not Main St as that is where the parking lot entrance can be found. I went around the block twice trying to find it. Second, what's up with having sausage gravy for biscuits and gravy but no biscuits? The breakfast buffet was fine but I don't see why they had the sausage gravy and no biscuits! I travel frequently down South and this would have been an issue if not a revolt!

Other than those two minor concerns this is a nice place with a great staff. Everyone I met smiled and was very pleasant!

The architecture of the building is really interesting... and the lofty rooms are a bit surprising, with a fully-equipped kitchen, a sort of lounge, and two TV sets (one on each "floor")... Good bedding. With such a big room area, it would be interesting to have two beds, because the sofa bed is definitely not a good option.
There is a parking lot just behind the hotel and the location is perfect, specially for those who need to go to the XL Center.
The complimentary breakfast is less than standard, unfortunately.
The price was a bit too high for what we got (maybe because there was an NBA game at the XL Center this very day).
A special mention to the front desk lady, Leslie, helpful, efficient and always smiling!

The best thing about this hotel is the architecture, not only historically, but also with the attached restaurant and the loft room. Loved the space with the lofts; I haven't seen this unique room arrangement before. Staff is warm and welcoming. Kitchen is full-service - we didn't stay long enough to use it, but I would definitely consider staying here for a longer term stay. I would have liked to see two bed options, rather than simply one king size (we don't consider sleeper sofas as comfortable options). The one and a half baths was convenient. Unfortunately our television was not working. We had to call downstairs to get an engineer to fix it (we had ordered in pizza and wanted to order a movie; when that didn't work, we wanted to watch tv, but unfortunately, no entertainment was available in the room then). The engineer took a sort-of look (not terribly thorough - slapped the back), then said, oh, we have had lots of problems since transferring to a new system. Nothing I can do, sorry. We offered him a piece of pizza for taking the time to come up, and he commented that we wouldn't believe how many people have complained about the television service. Well, that's part of the hotel service, isn't it? Some accommodation should have been made, but they said they had no other options (not quite good enough for us). The only other negative aspect was the noise level in the upstairs bedroom. Unfortunately we were next to some pretty rambunctious kids - at 6 in the morning, when we had planned to sleep in until 9 a.m. No chance. They were running rampant, up and down the stairs, screaming, and we heard every little bit of it. The attached steam brewery restaurant was excellent (the pizza restaurant on the other side, only so-so), with an interesting history, great beer on tap, terrific foodie choices - love that it was there so close. Had we had quieter neighbors and a television that actually worked - either upstairs or down - we would have offered a higher rating for this architecturally distinct, well-located and interesting hotel.

We stayed here for almost 8 weeks in 2011 while or house was being renovated..we walked in yesterday, and Constance, at the front desk, not only recognized our faces, but remembered our story. She was beyond welcoming, and made us feel like we'd just come home..she totally took care of us, holding our belongings for us and giving us tips of things to do before check in.. She is simply awesome. Our room is gorgeous, staff is all so friendly.. We'll be back again and again.