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“Overpriced but OK” 3 of 5 stars
Review of Residence Inn Hartford Downtown

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Residence Inn Hartford Downtown
3.0 of 5 Hotel   |   942 Main Street, Hartford, CT 06103   |  
Hotel website
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Hotel amenities
Special Deal
Free Breakfast
Ranked #2 of 10 hotels in Hartford
Sao Paulo
Top Contributor
125 reviews 125 reviews
46 hotel reviews
Reviews in 34 cities Reviews in 34 cities
52 helpful votes 52 helpful votes
“Overpriced but OK”
3 of 5 stars Reviewed November 1, 2012

The architecture of the building is really interesting... and the lofty rooms are a bit surprising, with a fully-equipped kitchen, a sort of lounge, and two TV sets (one on each "floor")... Good bedding. With such a big room area, it would be interesting to have two beds, because the sofa bed is definitely not a good option.
There is a parking lot just behind the hotel and the location is perfect, specially for those who need to go to the XL Center.
The complimentary breakfast is less than standard, unfortunately.
The price was a bit too high for what we got (maybe because there was an NBA game at the XL Center this very day).
A special mention to the front desk lady, Leslie, helpful, efficient and always smiling!

Stayed October 2012, traveled with family
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115 people have reviewed this hotel

Traveler rating
    45
    43
    16
    8
    3
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25
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • German first
  • Any
English first
williamstown, ma
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed October 23, 2012

The best thing about this hotel is the architecture, not only historically, but also with the attached restaurant and the loft room. Loved the space with the lofts; I haven't seen this unique room arrangement before. Staff is warm and welcoming. Kitchen is full-service - we didn't stay long enough to use it, but I would definitely consider staying here for a longer term stay. I would have liked to see two bed options, rather than simply one king size (we don't consider sleeper sofas as comfortable options). The one and a half baths was convenient. Unfortunately our television was not working. We had to call downstairs to get an engineer to fix it (we had ordered in pizza and wanted to order a movie; when that didn't work, we wanted to watch tv, but unfortunately, no entertainment was available in the room then). The engineer took a sort-of look (not terribly thorough - slapped the back), then said, oh, we have had lots of problems since transferring to a new system. Nothing I can do, sorry. We offered him a piece of pizza for taking the time to come up, and he commented that we wouldn't believe how many people have complained about the television service. Well, that's part of the hotel service, isn't it? Some accommodation should have been made, but they said they had no other options (not quite good enough for us). The only other negative aspect was the noise level in the upstairs bedroom. Unfortunately we were next to some pretty rambunctious kids - at 6 in the morning, when we had planned to sleep in until 9 a.m. No chance. They were running rampant, up and down the stairs, screaming, and we heard every little bit of it. The attached steam brewery restaurant was excellent (the pizza restaurant on the other side, only so-so), with an interesting history, great beer on tap, terrific foodie choices - love that it was there so close. Had we had quieter neighbors and a television that actually worked - either upstairs or down - we would have offered a higher rating for this architecturally distinct, well-located and interesting hotel.

Room Tip: Make sure you ask for a quiet room, and ensure you have working television and movie service before...
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  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
whgecomm, General Manager at Residence Inn Hartford Downtown, responded to this review, October 24, 2012
I have to agree with you that our hotel does have amazing, historical architecture. I am happy to learn you found our accommodations to be comfortable and were able to make a visit next door to City Steam Brewery as well (it's one of my favorites)!

I apologize for the inconvenience you experienced with your television during your stay. We discovered the signal component to the televisions is inadequate and we have addressed this issue. Please feel free to contact me personally at 860-524-5550 so we can discuss further and make things right for you.

I hope you will come back to visit us if you are ever back in the Hartford area on business or pleasure!

Mark Graham
General Manager
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saint paul
Contributor
20 reviews 20 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed October 22, 2012 via mobile

We stayed here for almost 8 weeks in 2011 while or house was being renovated..we walked in yesterday, and Constance, at the front desk, not only recognized our faces, but remembered our story. She was beyond welcoming, and made us feel like we'd just come home..she totally took care of us, holding our belongings for us and giving us tips of things to do before check in.. She is simply awesome. Our room is gorgeous, staff is all so friendly.. We'll be back again and again.

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
whgecomm, General Manager at Residence Inn Hartford Downtown, responded to this review, October 23, 2012
We know how difficult it can be when you are away from home for an extended period. I am thrilled to read your kind remarks on Constance who works at our Front Desk and welcomed you back! Although our hotel suites are geared towards making an extended stay more comfortable, it is Associates such as Constance that make our hotel what it is! I will be sure to share your comments with her and our entire Team. We hope to see you again; and please stop by to say hello!

Warm Regards:
Mark Graham
General Manager
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Boston, Massachusetts
Senior Contributor
22 reviews 22 reviews
3 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed September 30, 2012

I enjoy my 2 night stay at Residence Inn. The hotel parking is located in the BACK of the hotel. So if your coming off the Highway. Turn on Main st- Hotel on the left. Quick turn on Trumbell street. Parking on the right. 16 bucks a day :( But great locate from room. The check-in took about 10 mins. Smoooth! As my Girlfriend and I walked into the room. We couldnt believe the space of the room. I was thinking alil room studio with small partial kitchen, but NOOOOOOO. The room was HUGE. 20ft ceiling. Loft- style. Fully service kitchen. The deco was old-fashion. 60's-70's type of design. The room was a bit dirty. Hair, dirty brown spots on the towel paper, Dirty cookware.

The hotel is located in a safe area. Resturants and convenience stores are walking distances.
Westfarm Mall (10 min drive) Red lobster (20 mins) Casino (40 mins) Club Divi Divi- gay club (10 mins)

Room Tip: ROOM 317 is located on Main street. Its a Studio Loft.
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  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia, PA
Senior Contributor
29 reviews 29 reviews
25 hotel reviews
Reviews in 20 cities Reviews in 20 cities
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed September 5, 2012

The Residence Inn is well situated in downtown Hartford. It is an unusual hotel. We were on a college tour and booked a two-bedroom unit for just $30 more than a one-bedroom. When we arrived they told us we had a "penthouse." The unit was 3 stories tall. Plenty of room and comfortable, but kind of thrown together inside an old structure. You could view it as funky cool or strange. The hallways were exceedingly large and we saw few people there other than the family with small children next door. You see very few employees, but those you do see are very nice. There is on-site parking in what seems to have been an old loading dock. So if you are looking for good location and need space at a fair price, this hotel fits the bill.

Room Tip: The two-room suites are well priced if you need the space and come with a complete kitchen.
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  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
whgecomm, General Manager at Residence Inn Hartford Downtown, responded to this review, September 6, 2012
Dear Clovis31:
Thank you for taking the time to write a review on your recent stay at our Residence Inn by Marriott - Hartford. I am happy to read you found value in the two-bedroom suite and were comfortable with the spacious accommodations and amenities we offer.

Our Residence Inn is very unique in that it was formerly the historic Richardson Building which first opened in 1876, and at one time was the Brown Thomson Department Store prior to becoming the hotel in 2000. The Richardson Building is on the National Register of Historic Places.

I hope you will come and visit us again if you are ever in the Downtown Hartford area!

Mark Graham
General Manager
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Killingworth, CT
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed August 6, 2012

Stayed at this hotel for two nights for our daughters wedding. Great amenities - all rooms had full kitchens and most if not all rooms were multilevel suites. It was a venue that came recommended by our weddding facility (Society Room) - for good reasons. Centrally located and very convenient to our church and Society room, as well as local restaurants. Excellent breakfast. The most impressive thing was the service - all employees from housekeeping to management were extremely friendly and responsive, making our wedding stay that much better. Highly recommended!

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed August 2, 2012 via mobile

The room was dark, dingy and disgusting. It also smelled suspiciously wierd. It was dated and felt very unclean. The whole hotel is disturbingly quiet. The service was not good and it was just plain a scary place to stay. I have no idea what those other people were raving about, but they must have stayed in another hotel because this one SUCKS.

  • Stayed July 2012
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
whgecomm, General Manager at Residence Inn Hartford Downtown, responded to this review, August 7, 2012
Dear FANCYPANTS27:
Thank you for letting us know about your recent stay with us. I am sorry to learn that our hotel failed to meet your expectations. We are committed to providing outstanding customer service for all our guests, so please contact me personally at 860-524-5550 to discuss your experience further.

Mark Graham
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Residence Inn Hartford Downtown

Also Known As:
Residence Inn Hartford Downtown Hotel Hartford
Residence Inn Hartford Downtown Hotel
Residence Inn Hartford
Hartford Residence Inn
Address: 942 Main Street, Hartford, CT 06103
Phone Number:
Location: United States > Connecticut > Hartford
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #2 of 10 hotels in Hartford
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Residence Inn Hartford Downtown 3*
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