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Residence Inn Hartford Downtown: Traveler Reviews

3.0 of 5
942 Main Street, Hartford, CT 06103
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Residence Inn Hartford Downtown
Ranked #4 of 10 hotels in Hartford
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88 reviews from our community

    Trip type
Traveler rating
    35
    31
    12
    7
    3
Date Rating
saint paul
Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
18 helpful votes 18 helpful votes
“We're back and it is still excellent..”
5 of 5 stars Reviewed October 22, 2012 via mobile

We stayed here for almost 8 weeks in 2011 while or house was being renovated..we walked in yesterday, and Constance, at the front desk, not only recognized our faces, but remembered our story. She was beyond welcoming, and made us feel like we'd just come home..she totally took care of us, holding our belongings for us and giving us tips of things to do before check in.. She is simply awesome. Our room is gorgeous, staff is all so friendly.. We'll be back again and again.

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask khadro74 about Residence Inn Hartford Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
whgecomm, General Manager at Residence Inn Hartford Downtown, responded to this review
October 23, 2012
We know how difficult it can be when you are away from home for an extended period. I am thrilled to read your kind remarks on Constance who works at our Front Desk and welcomed you back! Although our hotel suites are geared towards making an extended stay more comfortable, it is Associates such as Constance that make our hotel what it is! I will be sure to share your comments with her and our entire Team. We hope to see you again; and please stop by to say hello!

Warm Regards:
Mark Graham
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salem, Massachusetts
Contributor
11 reviews 11 reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
“More then what we expected:)”
3 of 5 stars Reviewed September 30, 2012

I enjoy my 2 night stay at Residence Inn. The hotel parking is located in the BACK of the hotel. So if your coming off the Highway. Turn on Main st- Hotel on the left. Quick turn on Trumbell street. Parking on the right. 16 bucks a day :( But great locate from room. The check-in took about 10 mins. Smoooth! As my Girlfriend and I walked into the room. We couldnt believe the space of the room. I was thinking alil room studio with small partial kitchen, but NOOOOOOO. The room was HUGE. 20ft ceiling. Loft- style. Fully service kitchen. The deco was old-fashion. 60's-70's type of design. The room was a bit dirty. Hair, dirty brown spots on the towel paper, Dirty cookware.

The hotel is located in a safe area. Resturants and convenience stores are walking distances.
Westfarm Mall (10 min drive) Red lobster (20 mins) Casino (40 mins) Club Divi Divi- gay club (10 mins)

Room Tip: ROOM 317 is located on Main street. Its a Studio Loft.
See more room tips
  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Bdrizzle30 about Residence Inn Hartford Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia, PA
Senior Contributor
26 reviews 26 reviews
22 hotel reviews
Reviews in 19 cities Reviews in 19 cities
43 helpful votes 43 helpful votes
“Works for Families”
3 of 5 stars Reviewed September 5, 2012

The Residence Inn is well situated in downtown Hartford. It is an unusual hotel. We were on a college tour and booked a two-bedroom unit for just $30 more than a one-bedroom. When we arrived they told us we had a "penthouse." The unit was 3 stories tall. Plenty of room and comfortable, but kind of thrown together inside an old structure. You could view it as funky cool or strange. The hallways were exceedingly large and we saw few people there other than the family with small children next door. You see very few employees, but those you do see are very nice. There is on-site parking in what seems to have been an old loading dock. So if you are looking for good location and need space at a fair price, this hotel fits the bill.

Room Tip: The two-room suites are well priced if you need the space and come with a complete kitchen.
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  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
Ask Clovis31 about Residence Inn Hartford Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
whgecomm, General Manager at Residence Inn Hartford Downtown, responded to this review
September 6, 2012
Dear Clovis31:
Thank you for taking the time to write a review on your recent stay at our Residence Inn by Marriott - Hartford. I am happy to read you found value in the two-bedroom suite and were comfortable with the spacious accommodations and amenities we offer.

Our Residence Inn is very unique in that it was formerly the historic Richardson Building which first opened in 1876, and at one time was the Brown Thomson Department Store prior to becoming the hotel in 2000. The Richardson Building is on the National Register of Historic Places.

I hope you will come and visit us again if you are ever in the Downtown Hartford area!

Mark Graham
General Manager
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Killingworth, CT
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
“Excellent Service”
5 of 5 stars Reviewed August 6, 2012

Stayed at this hotel for two nights for our daughters wedding. Great amenities - all rooms had full kitchens and most if not all rooms were multilevel suites. It was a venue that came recommended by our weddding facility (Society Room) - for good reasons. Centrally located and very convenient to our church and Society room, as well as local restaurants. Excellent breakfast. The most impressive thing was the service - all employees from housekeeping to management were extremely friendly and responsive, making our wedding stay that much better. Highly recommended!

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
See 2 more reviews by CTYankee10 for Hartford
Ask CTYankee10 about Residence Inn Hartford Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“DO NOT STAY HERE.”
1 of 5 stars Reviewed August 2, 2012 via mobile

The room was dark, dingy and disgusting. It also smelled suspiciously wierd. It was dated and felt very unclean. The whole hotel is disturbingly quiet. The service was not good and it was just plain a scary place to stay. I have no idea what those other people were raving about, but they must have stayed in another hotel because this one SUCKS.

  • Stayed July 2012
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
Ask FANCYPANTS27 about Residence Inn Hartford Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
whgecomm, General Manager at Residence Inn Hartford Downtown, responded to this review
August 7, 2012
Dear FANCYPANTS27:
Thank you for letting us know about your recent stay with us. I am sorry to learn that our hotel failed to meet your expectations. We are committed to providing outstanding customer service for all our guests, so please contact me personally at 860-524-5550 to discuss your experience further.

Mark Graham
General Manager
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Additional Information about Residence Inn Hartford Downtown

Also Known As:
Residence Inn Hartford Downtown Hotel
Residence Inn Hartford Downtown Hotel Hartford
Residence Inn Hartford
Hartford Residence Inn
Address: 942 Main Street, Hartford, CT 06103
Phone Number:
Region: United States > Connecticut > Hartford
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Kitchenette Pets Allowed Restaurant Room Service Wheelchair access
Hotel Style:
#4 Family Hotels in Hartford
Price Range: $$
Hotel Class:3 star (3*)
Reservation Options:
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