We were in town for a family wedding and were staying at the Residence Inn for the first time. We checked in with no problems, the front desk folks were very friendly, and when we opened the door to our room, we were blown away by how huge it was! We definitely weren't expecting that! We had a loft bedroom set up with a full kitchen, bathroom and sitting area, which had a pull out sofa. The only thing we found lacking were sheets and blankets for the pull sofa. However, I have to admit that I didn't necessarily ask the front desk folks where they were, but I also didn't want to have to go searching the place for them either.
The room was clean, well kept and a place that we'd definitely return to in the future.

Everything about this hotel for a wedding party is great! Big roomy rooms for the bride to get ready! It is in a great location. For the most part the staff is friendly. Housekeeping was very polite and understanding. Most of the front desk agents were a pleasure to talk to. Very friendly and very polite. I would have given this hotel a 5 start rating if it was not for just one very negative experience with the front desk agent that checked me in. He lacked the caring attitude that a front desk agent should have. No smile or any niceness about him. So I go and explain to him I am the groom and I believe we were booked the suite for two nights since we have a contract with the hotel for the wedding. He asked me under what name. I tell him both last names of the wedding party. He looks under my name first, but only my brothers name is there. I say ok can you please check....cut off there is only two under my brothers name he says. I finally was able to chime in and say please check under the brides name. I had misunderstood the contract and I thought both nights were for free so I had mentioned that to him. With a very stern we never give both nights free attitude in his voice. So I call my wife up to confirm with her. Since his attitude was nasty, and I didn't trust him. So I clarify with him that the next night will be free he says yes. So I check my statement I was charged for both nights. My wife calls for them to adjust the bill. The guy who check me in picks up the phone. My wife I explaining to him about the incorrect billing.....cut off again miss I told your husband he will only get charged for one night. Well if he had listened to the whole conversation my account was charged for both nights. He is rude and should just have night duty so he won't interact with as many guest. Overall great hotel, nice rooms, nice staff, clean, and good location. Thank you for the great experience except for that one front desk agent

I statyed for 4 days in this Hotel. The Rooms are spacious. But the hotel cleaning staff is a mess. They don't even vaccum the room, clean mirror or change sheets if you don't tell them. A specific example is on 3rd floor, there is a house keeper names Maria. She comes in morning and started saying I am very tired, have too much work and just wait to listen from your mouth that you don't want service from her. If she is so tired, she should talk to hotel management and not to a guest. Pathetic House keeping staff.

I stayed in Hartford for business. I had my luggage shipped to the hotel, and upon checkin they had my room, and my luggage ready. The checkin process was quick and efficient and friendly. They had a nice breakfast and friendly staff. The room was a two floor suite, I'm not sure if they are all like that, but clean, comfortable and convienent. I will definately stay again when in town.