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“Regional Director” 4 of 5 stars
Review of Hilton Hartford

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Hilton Hartford
3.5 of 5 Hotel   |   315 Trumbull Street, Hartford, CT 06103   |  
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Ranked #3 of 10 Hotels in Hartford
GreenLeadersBronze level
Cherry Hill, New Jersey
1 review
“Regional Director”
4 of 5 stars Reviewed April 22, 2014

Great service by staff... The night manager Mike Thomas, was very helpful to me and the group of college students I was hosting at our corporate office. The room was very comfortable, not fancy but met all my needs.

Stayed April 2014, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WHGGuestService, General Manager at Hilton Hartford, responded to this review, April 25, 2014
Dear 81266T,

I truly appreciate your feedback and review of our hotel. I’ll let Mike Thomas know that he made a very good impression and his efforts didn't go unnoticed during your stay with us. I’ll be sure to share your comments with my team and encourage them to keep up the great work! Thank you again for your feedback and I wish you safe travels.

Anish Patney
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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565 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (76)
Date | Rating
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English first
Pittsburgh, Pennsylvania
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
Reviews in 17 cities Reviews in 17 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed April 21, 2014

I always stay here when I travel to Hartford on business, because I have never had a problem or a bad experience. My room is always clean and comfortable. More importantly, the service is excellent and all of the staff members go above and beyond to tend to a guest's needs. On my most recent stay, we entertained an outside group of approxiamtely twenty people using a banquet room on the second floor. The food, beverages and service were all first rate! The location is great also; easily accessible from the highway.

  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mesa, Arizona
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 17, 2014

great stay, excellent service, hotel was very clean, linens were nice and clean, thick towels. wonderful stay, great location. good overall experience, highly recommend, helpful staff. would stay there again

  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WHGGuestService, Manager at Hilton Hartford, responded to this review, April 21, 2014
Thank you for your remarkable review! I always appreciate feedback - especially from a Senior TripAdvisor reviewer. I agree we have an amazing staff and we strive to make our guests stay enjoyable from check-in to check-out. Thank you again and I look forward to your return visit.

Anish Patney
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbus, United States
1 review
4 of 5 stars Reviewed April 16, 2014

I had a terrible experience with the airline that I flew...they lost my luggage, weren't helpful in getting it back. HOWEVER!!! The Hilton staff were GREAT--one person at the check in desk even told me that the airline would have to pay for anything that I needed to replace due to the inconvenience (a fact the airline forgot to mention but later confirmed), one person brought me a robe and was looking for slippers, one person called my cell to let me know when the luggage finally arrived late the next afternoon! The Hilton staff helped keep me from going insane when I thought I would never be able to get to my cousin's wedding on time and in appropriate clothing. Every staff person I ran into, whether they were helping me or doing other things, was polite and welcoming. I only have two minor complaints and neither of them are huge: the room service menu was out of date so the breakfast time printed didn't match the actual time served and the pricing was a little off, so I thought I was getting juice with my meal and it cost extra (I was glad to have the juice in the end, even if I had to pay) and I didn't know that by booking through a third party, I wouldn't earn loyalty points. Overall, I had a great stay and I appreciate the great people working at the Hartford Hillton!

  • Stayed April 2014, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WHGGuestService, Manager at Hilton Hartford, responded to this review, April 21, 2014
Dear Rachel, What a pleasure to read such a positive review! While I am sorry to see you went through such an unpleasant experience with the airlines, I am thrilled that our amazing staff provided you with such personal attention. The care and thoughtfulness of our staff never ceases to amaze me. Thank you also for your feedback regarding the breakfast room service menu. I have passed your comments to my F&B Manager for further review. I am looking forward to sharing your comments with our staff and seeing you return for another incredible stay with us.

Anish Patney
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix, Arizona
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed April 15, 2014

I'm really surprised Hilton put their name on this but then again I don't know Hartford like that. I was up here on business and this is the downtown Hilton. The only nice thing I can say about this place is the staff is very friendly. The room is okay. Everything else is just bad. Even the parking lot is unattractive and scary bringing in your bags. The hotel has this art deco remodel theme but it doesn't match the outside at all. It all seems very odd and out of character for a Hilton.

  • Stayed April 2014, traveled on business
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WHGGuestService, General Manager at Hilton Hartford, responded to this review, May 2, 2014
While I am very happy you found our staff friendly, I am terribly sorry your experience at our hotel was not a better one.

Regarding the parking garage, please know that the safety and security of each of our guests is our top priority. Unfortunately we do not own the garage and are required to lease space from the city of Hartford. The Hilton Hartford security team patrols the Hilton side of the garage and takes every measure to guarantee this area is secure for our guests. I have forwarded your comments to the Hartford Parking Authority and have stressed the importance of taking immediate action to ensure a safe parking experience.

Regards,
Anish Patney
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Meriden, Connecticut
Senior Contributor
48 reviews 48 reviews
8 hotel reviews
Reviews in 30 cities Reviews in 30 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed April 15, 2014

We were very happy with our stay for a wedding that was at the Society Room in Hartford. The room was clean and the bed comfortable. The staff were very helpful. We really appreciated being able to use the hotel shuttle as well. We had the wedding package rate so not sure of the value if you pay rack rates.

  • Stayed April 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WHGGuestService, Manager at Hilton Hartford, responded to this review, April 21, 2014
Dear DebbieandBrian, It is wonderful to read that we were able to provide you with a clean and comfortable stay. We are always happy to use our shuttle service for the convenience of our guests and appreciate the high praise. I hope you had a wonderful time at the wedding and look forward to a future stay.

Anish Patney
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
La Crosse, United States
1 review
5 of 5 stars Reviewed April 11, 2014

Excellent service, dining facilities, and location! Breakfast buffet was hot, healthy, and convenient. Hotel staff were friendly and efficient; willing to make travel arrangements and offer advice on events in the city.

  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Hartford

Address: 315 Trumbull Street, Hartford, CT 06103
Phone Number:
Location: United States > Connecticut > Hartford
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Hartford
#3 Business Hotel in Hartford
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Hartford 3.5*
Number of rooms: 393
Official Description (provided by the hotel):
The Hilton Hartford hotel is a shining star in the skyline of the historic city of Hartford, Connecticut. With a central Downtown location and connection to the XL Center, guests have access to outstanding area sports, cultural and consumer show events. Many of Hartford's corporate offices are also within walking distance of the Hilton Hartford. ... more   less 
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Also Known As:
Hilton Hartford Hotel Hartford
Hilton Hotel Hartford
Hartford Hilton Hotel

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