I've stayed here a number of times over the years for work. I prefer to stay at Hiltons when traveling and, while the Homewood Suites in Hartford is a newer property, it's very loud due to the location so I stay at the Hilton on Trumbull. Usually my room is in decent shape. The rugs show wear, but it's not a new hotel. I feel like the linens and bathrooms are pretty clean and the staff is fine.
The problem for me with this hotel is the parking garage. The last time I stayed there I reported to the front desk staff that there were some men causing a disturbance in the garage when I parked my car. I didn't feel particularly safe because, if they were monitoring the garage (shouldn't they be? it's under their property and it's for hotel guests only), then they would have seen the issue. Still, I guess it didn't upset me that much because - months later - I booked there again. I parked in the garage twice yesterday (left to go out to dinner). The first time there was a condom, some soda cans and some other junk in the parking spot next to my car. The second time I walked around my car and saw beer bottles, a fast food bag, and a stack of meat - seriously. There were what looked like a couple of steaks on the ground with a pile of hot dogs on top of them. It was kind of dark and I wasn't sure what I was looking at. It was all still there this morning when I went to my car. I hate to give up on the Hilton chain but, when in Hartford, I think I'll switch to the Marriott. The parking garage is just too awful at the Hilton.
High floor to minimize street noise.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
I would like to take a moment to acknowledge your review on TripAdvisor. Please know that the safety and security of each of our guests is our top priority and we take these matters seriously. Regarding the parking garage, unfortunately we do not own the garage and are required to lease space from the city of Hartford. The Hilton Hartford security team patrols the Hilton side of the garage and takes every measure to guarantee this area is secure for our guests. I have forwarded your comments to the Hartford Parking Authority and have stressed the importance of taking immediate action to ensure a safe and sanitary parking experience.
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We value your input and hope to have another opportunity to show you the quality service and accommodations you expect from us during your next trip to Hartford. Please feel free to contact me directly if you should have and further concerns.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.