This hotel is frequently almost full not because it's a great hotel but because it doesn't have much competition in Hartford. My poor rating isn't based on one experience but about 6 stays (20 nights) over a 2 month period for work travel.
Service is below Hilton levels. This check in process isn't particularly welcoming and on several occasions I've been told my corporate rate was confirmed only to find out on my final bill that it wasn't. They tried to tell me they couldn't honor that rate any more even though 3 of my coworkers were given the corporate rate for those same nights. On several occasions the hot water hasn't worked, one time they credited points but clearly they haven't solved the problem. Finally they only give body wash to people on executive floors, seriously how cheap are you? Cheap motels give body wash and you claim to be a premium hotel.
Keys are a constant problem. First the keys usually don't make it more than 1-2 nights before they stop working on your room and in the elevator. This isn't because things in my pocket; I've never had issues this frequently at hotels. It's a constant annoyance of getting to your room, bieng locked out and having to go downstairs for new keys. Similarly on 3-4 out of 6 stays my gold status wasn't designated on my key and I couldn't get into the club floor. On at least two occasions this was despite me asking them to make sure that it was designated. Really it can't be that hard.
Room upgrades rarely happen. I got upgraded maybe a quarter of my stays and the rooms were identical with only an additional bottle of water and body wash. What's the point? Status does get you access to a decent club room with free breakfast and snacks in the evening which is nice.
- Official Description (provided by the hotel):
- The Hilton Hartford hotel is a shining star in the skyline of the historic city of Hartford, Connecticut. With a central Downtown location and connection to the XL Center, guests have access to outstanding area sports, cultural and consumer show events. Many of Hartford's corporate offices are also within walking distance of the Hilton Hartford. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Orbitz, Hotels.com, Expedia, Booking.com, Travelocity, Priceline, Tingo, Despegar.com, BookingOdigeoWL, getaroom.com, Venere, Agoda and Otel so you can book your Hilton Hartford reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Hilton Hartford Hotel Hartford
- Hilton Hotel Hartford
- Hartford Hilton Hotel