I met my cousin at the Hilton Hartford for the weekend of November 3-4, 2012. I wanted to stay in a high rise and ended up on the 21st floor which had awesom views of downtown Hartford. The room was extremely clean as was the bathroom which is very important to me. The staff at the front desk was very helpful and up-beat and funny throughout our evening. We had la few apps for lunch at the M+M Bistro there at the restaurant and a few drinks and the food and service were top notch. Atfer doing a little bar hopping in town (all bars/clubs/restaurant are within walking distance from the hotel) which I must say was surprisingly safe to do so, we decided to visit the hotel bar at the M+M and tried their wings which I recommend having...they were very good!!! We ended the evening at the hotels bar and met a lot of nice people. Turned out the bartender, David, graduated the same year I did but from the rival High School, East Hartford High!!! I will stay there again, for sure!!! The only draw back was the parking garage which was difficult to navigate and was $18 per night.

Stopped with wife and baby on the way back from MA to NYC. Off with the bad, hotel parking is expensive at $18 for a medium-sized city like Hartford. For those that don't know Hartford, I wouldn't really bother making a stop of it other than to sleep. As for the hotel proper, we had nothing but good experiences. Great rate through AAA and a Tripadvisor discount. Upgraded to an exec room for a small fee, which was more than repaid by free breakfast. The staff went the extra mile to accommodate our little one. Emilia and the other staff in the bistro, in particular, were fantastic and my daughter loved them back. The room was large and clean, as was the pool. One of the reviewers mentioned smell of smoke. I have a pretty good nose and noticed nothing of the sort.

Stayed overnight during a large women's conference. The location can't be beat and the beds were VERY comfortable, but they could not handle the crowd without hiccups. Long lines for check in and elevators, requests that went unfulfilled despite promises and follow up calls, and breakfast room service delivery that arrived 90 mins past requested time and not as ordered. Bummer.

Below average hotel with average staff with above average prices. I stayed for 4 nights during a work trip. I don't generally stay in Hiltons and this is a great hotel to explain why. The staff was decent, for a low to mid hotel but definitely not flagship hotel staff. The business center had poor hours and the breakfast was always out at 7am, which means that people who woke up later had to scrimp for toast. The whole hotel reeks of smoke and the indoor pool was closed. I will definitely not return.