This place is by far the worst motel I've ever stayed at and I've been to some pretty bad motels. All the other reviews of this motel are dead on and I can't describe in words how bad this place really is, but I'll try.
I stayed here for a concert at the Comcast Theatre with some friends because it's within walking distance of the venue - that's where the positives end. As for the negatives, the door barely closed/locked, there was no clock/radio, there was no remote control for the TV, the sheets had holes all over, the comforter and carpet were filthy, the main light didn’t even have a light bulb in it and there were electrical wires coming out of a busted socket behind the bed right where your head would rest. No joke. There was also no shower head - it was literally a pipe sticking out of the wall and the water came out so hard it hurt. The tub didn't drain, so I was standing in dirty/soapy water and if you showered more than about 8 minutes the tub would overflow all over the floor. The toilet handle didn't really flush and there were burn marks all over the bathroom floor and walls. To top it all off, there was no phone to call the front desk to express any of these concerns.
When we walked to the front desk to request a different room, we had to wait for 20 minutes in a locked off lobby area and when an employee finally came out, she was rude, unhelpful and uncaring, so we ending up being stuck in this nightmare room. While we were waiting, some other people behind the locked door glass area made threatening gestures in our direction for some reason. There were also shady people walking around the parking lot all night looking in random cars, asking people for beer/cigarettes/money and watching what rooms people went into. I believe the Hartford police even have a small office somewhere in the motel, but their presence was nowhere to be found. If you value your health or safety, pay an extra $60 and stay downtown.
I will say that I wrote to the company headquarters after I returned home and they passed along my concerns to the motel manager, who I later ended up speaking with on the phone. He did agree to refund 50% of what I paid for both nights, so at least that was commendable on his part.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.