We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Good Hotel, Easy Access to Freeway” 4 of 5 stars
Review of Hartford Hotel & Suites

Save Saved
You added Hartford Hotel & Suites to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Hartford Hotel & Suites
2.5 of 5 Hotel   |   185 Brainard Road, Hartford, CT 06114 (Formerly Holiday Inn Express Hotel & Suites)   |  
Hotel amenities
Ranked #5 of 10 Hotels in Hartford
Contributor
14 reviews 14 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
“Good Hotel, Easy Access to Freeway”
4 of 5 stars Reviewed March 16, 2013

We arrived late and were greeted warmly. No problems checking in. The room was standard Holiday Express - very clean, comfortable, and affordable. We got a good nights rest. Rooms were quiet.Breakfast was free and pretty basic. Since we are not big breakfast eaters, I can only it had the stuff we liked. It was very easy to access the freeway when leaving. All staff members we interacted with were very cheerful and efficient. We did not use the pool or weight room but they looked nice.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hartfordgm, General Manager at Hartford Hotel & Suites, responded to this review, March 18, 2013
Dear Bentonwoods,

Thank you for taking the time to complete a review on our hotel. I am glad to read that you enjoyed your stay with us and you were greeted warmly upon arrival.

Many guests enjoy the convenience of our hotel off of the highway and complimentary parking with the free shuttle service.

We hope to see you soon!

Lisa
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

146 reviews from our community

Traveler rating
    60
    44
    21
    14
    7
See reviews for
34
28
21
40
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Fort Worth, Texas
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 14, 2013

Good experience for a week long business trip. Hotel was clean staff was nice. Best part was the shuttle service. Very knowledgeable and personable driver named Santos. Gave good recommendations on all sorts of things to do during my stay. Would love to visit again with less work, more playtime.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hartfordgm, General Manager at Hartford Hotel & Suites, responded to this review, March 15, 2013
Dear jason201,

More play and less work always sounds better. Thank you for taking the time to acknowledge Santos, our Shuttle Driver. He is a team player and knows Hartford area to make great recommendations.

We hope to see you again and of course for more play!

Thank you,

Lisa
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alexandria Bay
Contributor
16 reviews 16 reviews
3 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 14, 2013

I don't usually write reviews of hotels but this was a good one for being a chain on the lower to mid level. While not in a neighborhood that offers much other than business, the hotel is easy to find from the Interstate and next to the general aviation airport. Plenty of parking and the outside is well maintained. The rooms are clean and in good shape. The staff were very welcoming and engaging. They seemed happy that I was there, good sign!
The breakfast is a little weak but not terrible just limtied selection. I can always find cereal or yogurt and a banana. If you want a breakfast buffet you should go elsewhere.
Overall a good experience and would recommend.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hartfordgm, General Manager at Hartford Hotel & Suites, responded to this review, March 15, 2013
Dear Robert H,

Thanks you for the recommendation of our hotel and staff! I appreciate your time. Many guests do enjoy the convenience of complimentary parking as downtown charges and we offer a free shuttle service so you don't have to worry about traffic!

Hope to see you soon!

Lisa
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 4, 2013

I recently stayed at this hotel for one night as me and friends attended a concert at XL Center. Super clean hotel, amazing service, shuttle service that brought us anywhere we needed to go. The room was outstanding, showers/bathrooms clean. An excellent hotel that was just what we needed. Would absolutely stay here again

  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hartfordgm, General Manager at Hartford Hotel & Suites, responded to this review, March 6, 2013
Dear Kevinc445,

Thank you so much for an awesome review! I agree we are a good place to stay when having events in Hartford as we do offer the complimentary shuttle so guests do not have to worry about driving in unknown territory or pay for parking.

Hope to see you soon!

Lisa Bublitz
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Jersey
Top Contributor
105 reviews 105 reviews
33 hotel reviews
Reviews in 53 cities Reviews in 53 cities
62 helpful votes 62 helpful votes
3 of 5 stars Reviewed February 21, 2013

I recently stayed at this Holiday Inn for a one-night business trip. I can't say there was anything exceptional or particularly poor about this hotel... it was simply average. For a one or two night stay, I think it's fine. The hotel is not conveniently located, so having a car is probably a necessity. My room was clean enough, as was the rest of the hotel. The fitness room had very limited equipment, but was sufficient for a decent workout. Also, the breakfast had an okay selection.

As for customer service, most of the employees were very friendly. I came into contact with many ladies from the housekeeping staff and all were extremely friendly. Arsenio, who checked me in, was also friendly. However, the woman behind the counter who helped me when my room key wasn't working, barely managed a "you're welcome" when I thanked her for fixing my problem.

Next time I stay in the Hartford area, I will probably book another hotel, but am not completely against staying here again.

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hartfordgm, General Manager at Hartford Hotel & Suites, responded to this review, February 22, 2013
Dear Godiva 0318;

Thank you for your review. The team and I strive for providing excellent service and we did not meet your expectations and for that I do apologize. I like to think we are above average.

I will share this with my staff at our daily stand up meeting as sometimes it is good to see things through the eyes of the guest. Arsenio is a valued member of out team and I am glad you encountered him at check in.

I do hope to see you again!

Lisa
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
1 review
5 of 5 stars Reviewed February 6, 2013

I was driving back home to Ny when I realized that I wasnt going to make it so I decided to stay at a hotel. I read the reviews about your hotel and was very expressed, I called and was very pleased with the front desk agent so I informed my wife we will be staying here. It was quite late when we arrived but it was worth it. The front desk agent name was Myrna was very nice, gave me a great rate to begin with, offered us some snacks and recommeded a take out place that would deliver to our room. We were so happy with the service. The hotel was warm, clean and spacious. Even though it was almost time for her shift to be over we got a phone call to make sure everything was ok with our room and if we needed anything before she left. That is EXCELLENT customer service. Our room was comfortable, breakfast was great over all very HAPPY with our stay. We have stayed at alot of Holiday Inn Express and this one by far was one of our best one. Keep up the great work

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hartfordgm, General Manager at Hartford Hotel & Suites, responded to this review, February 8, 2013
Dear Magaly L,

Thank you for such a great review! It is nice to know that indeed guests are reading the reviews and making the decision to stay here. We are so fortunate to have a great team at this hotel---makes all the difference in the world!

Myrna is a definite asset to our team; she is very caring and passionate. Thank you for taking the time to acknoweldge her and the team!

We hope you are driving by again and stop in to say hi!

Lisa
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
1 review
5 of 5 stars Reviewed February 3, 2013

I also stayed here for one night while visiting the University of Hartford. The room was very spacious, and while it was a bit cool when I arrived, (it was about 10 degrees that night) cranking up the temperature on the heater made a pretty immediate difference.

The real reason I'm giving a 5 star review was the service, though. Everybody was extremely cheerful and seemed genuinely eager to make my stay pleasant - they were NOT just going through the motions. Arsenio was great, as was everybody else (though I don't remember any of their names.)

They held my bags after I checked out, their shuttle bus took me to my campus visit, it brought me back afterwards to pick up my things, and then they dropped me off at a restaurant by the train station when I was done. The complimentary breakfast was modest, but more than adequate; it was more than just a couple of muffins and croissants.

I doubt I'll ever need to stay in Hartford for a night again, but if I do, I'd definitely stay here. It's not luxurious by any stretch, but they treat you as well as the staff at a much more expensive hotel would. They were really committed to good customer service, and it really improved my stay.

  • Stayed January 2013, traveled solo
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hartfordgm, General Manager at Hartford Hotel & Suites, responded to this review, February 4, 2013
Dear David F,

Service definitely can make or break a hotel in today's world as we all have nice rooms and great bedding packages. But it is the team that goes the extra mile and I am fortunate to work with such a great caring team!

I thank you for acknowledging their hardwork and I do hope to see you soon!

Lisa B
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Hartford Hotel & Suites? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hartford Hotel & Suites

Address: 185 Brainard Road, Hartford, CT 06114 (Formerly Holiday Inn Express Hotel & Suites)
Location: United States > Connecticut > Hartford
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Hartford
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hartford Hotel & Suites 2.5*
Official Description (provided by the hotel):
The Hartford Hotel & Suites is located just minutes from downtown Hartford and the crossroads of New England, I-91 and I-84.Our recently renovated hotel offers standard amenities that other hotels call extra: complimentary breakfast with hot items, complimentary wireless and hard-wired Internet access, complimentary shuttle service to the greater Hartford area, complimentary parking, complimentary business center, complimentary exercise facility, complimentary local and toll-free calls, plus much more. Guests must be at least 21 years of age to check-in.With 129 guest rooms, including 44 suites, the Hartford Hotel & Suites has the room that you are looking for. All of our guest rooms include coffee makers, iron & ironing boards, pay-per-view movies and Nintendo games, video folio review and check-out, two telephones with data ports, hair dryer and work desk. Our suites also have small sitting areas with sofa bed, mini refrigerator, microwave and wet bar.The Hartford Hotel & Suites Hartford is located next door to the award winning Chowder Pot Restaurant which offers moderately priced seafood dishes plus much more. The next time you are planning to stay in the Hartford area, choose the Hartford Hotel & Suites Hartford. 'Just check in and leave the rest to us!' ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Orbitz, Hotels.com, Travelocity, Tingo, Priceline, Venere and Otel so you can book your Hartford Hotel & Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express Hotel And Suites
Holiday Inn Express Hotel Hartford
Holiday Inn Express Hartford
Holiday Inn Hartford

Owners: What's your side of the story?

If you own or manage Hartford Hotel & Suites, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.