I recently stayed at this Holiday Inn for a one-night business trip. I can't say there was anything exceptional or particularly poor about this hotel... it was simply average. For a one or two night stay, I think it's fine. The hotel is not conveniently located, so having a car is probably a necessity. My room was clean enough, as was the rest of the hotel. The fitness room had very limited equipment, but was sufficient for a decent workout. Also, the breakfast had an okay selection.
As for customer service, most of the employees were very friendly. I came into contact with many ladies from the housekeeping staff and all were extremely friendly. Arsenio, who checked me in, was also friendly. However, the woman behind the counter who helped me when my room key wasn't working, barely managed a "you're welcome" when I thanked her for fixing my problem.
Next time I stay in the Hartford area, I will probably book another hotel, but am not completely against staying here again.
- Also Known As:
- Holiday Inn Express Hotel And Suites
- Holiday Inn Express Hotel Hartford
- Holiday Inn Express Hartford
- Holiday Inn Hartford
- Hartford Holiday Inn
- Official Description (provided by the hotel):
- The Holiday Inn Express Hotel & Suites Hartford is located just minutes from downtown Hartford and the crossroads of New England, I-91 and I-84.Our recently renovated hotel offers standard amenities that other hotels call extra: complimentary new Express Start breakfast with hot items, complimentary wireless and hard-wired Internet access, complimentary shuttle service to the greater Hartford area, complimentary parking, complimentary business center, complimentary exercise facility, complimentary local and toll-free calls, plus much more. Guests must be at least 21 years of age to check-in.With 129 guest rooms, including 44 suites, the Holiday Inn Express Hotel & Suites Hartford has the room that you are looking for. All of our guest rooms include coffee makers, iron & ironing boards, pay-per-view movies and Nintendo games, video folio review and check-out, two telephones with data ports, hair dryer and work desk. Our suites also have small sitting areas with sofa bed, mini refrigerator, microwave and wet bar.The Holiday Inn Express Hotel & Suites Hartford is located next door to the award winning Chowder Pot Restaurant which offers moderately priced seafood dishes plus much more. The next time you are planning to stay in the Hartford area, choose the Holiday Inn Express Hotel & Suites Hartford. 'Just check in and leave the rest to us!' ... more less
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