Both front-desk managers that I interacted with, Samantha and Arsenio, were absolutely excellent. They were welcoming, efficient, helpful, and friendly. When I checked in at night, Samantha offered me fresh-made chocolate chip cookies, ensured that I was staying on a higher floor-room as I had requested, and offered me a complimentary hotel shuttle service to my appointment in Hartford the next morning. I ended up taking her advice and took the shuttle, which was arranged by Arsenio the next morning. He was very helpful with this, and got the shuttle right on time to drop me off and pick me up. It was so great not to worry about the transportation to and from my appointment. I would ABSOLUTELY recommend staying in this hotel in the future. Excellent experience! Thank you for showing me that some people and companies do still value customer service!

I will start by saying that we booked this hotel while still driving on the interstate. We chose this location over the Holiday Inn-downtown because it had free parking. It is convenient to the highway, but it is in an area that doesn't have much around it - an industrial park and an airport. The woman who booked our room was very professional and courteous. We arrived around 11.45 p.m., and the gentleman at the front desk was also professional and courteous a bonus for us as we had a very long day of travel. Our room was close to the entrance.
Pros - the water pressure in the shower was excellent. It was wonderful. The shower tiles, grout and ceiling had zero mildew/mold. That made me extremely happy. There is nothing worse than being skeeved in a shower you are supposed to be getting clean in! The room was warm and linens were clean.
cons- the room smelled a bit musty, as if it hadn't been aired out recently. Not enough to make us want to swap rooms or complain, just needed some fresh air I think. Breakfast the decaf coffee wasn't very hot. Granted, we didn't sit down to the complimentary breakfast until 9.30 that morning, but when a girl wants coffee, she expects it to be Hot. My husbands bagel had bits of mold on it. Maybe it was just that one bagel, but it made me wonder how long/ how many times it was put out.. and whether the eggs, bacon and cinnamon roll I ate were fresh. (The cinnamon roll was tasty).
I was glad that the room was warm, clean and convenient to the highway. If we stay in hartford again , we will probably stay in the downtown area closer to restaurants.

The staff was very pleasant and helpful, all with big smiles. The rooms were clean and updated somewhat.
We were there for a family gathering, and having the location close to the highway made it easy for us to visit the U of Hartford performing arts.
The only complaints I had were that the 5 of us were not placed on the same floor(even though I specially asked for this) and the rooms did not have a refrigerator since we were traveling with a baby and need to keep some of his food cold.
Otherwise we all had a nice time, even spent a few hours in the lobby area without any hassle.

I was extremely satisfied and impressed with my stay here! I had mentioned in my reservation that there was a birthday, when we returned from dinner there were balloons in the room! It was very thoughtful of the staff to do that for us!! I had also mentioned that I would need a refrigerator in the room, that was also in the room as well! We were even late to breakfast but they let us sit down in the lobby and eat a little bit! The managers stopped by to wish 'happy birthday' and ask how are stay was. Some of them even stayed and chatted a little bit. - the room itself was awesome! I wasn't expecting it to be a large as it was. It was very clean, and warm (hahah it was cold last night)! Overall we had a fantastic stay and if we're ever in the area again, I would definitely return!! Thank you for suh a good stay! And for the balloons!