We asked for a rollaway bed upon arrival and was told we had to get it ourselves, because the desk clerk was alone (that was at 6:00 pm). When my son came back with the bed, it had only one wheel and several broken slats and looked dirty and no blankets were provided. When we came back from dinner, we requested to swap the broken bed, which they did (this time a different staff member offered to walk with me to the basement and assist in the delivery. I understood the $15.00 extra fee. We had a suite and the locked door between another room was not secure. I tested it before going to bed and it wouldn't stay locked, so I pushed a chair in front of the door. About 15 min later, someone from the other side attempted to open our door. Very scary! They need to check their equipment and have more accomodating staff. Not very clean either.
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