Right out of the gate, the service was excellent as soon as I walked in. The young man behind the desk (Jason I believe) greeted me when I entered and checked me in with a nice mixture of friendliness and professionalism. Before I walked out he told me if there were any issues or questions, to please call him. As I walked up to my room, I tried the key and it did not work. After a few times someone peered out of the window at me from the room. As I was about to apologize to the woman, another young man from the office came running up apologizing to me and the woman. He stated that he had moved her to that room earlier and had not had the chance to update the system yet. He asked me to return to the office where I would be issued another room with no changes to rate. The whole time as we walked back to the office, while issuing me my new room key, and as I was leaving he kept apologizing for any inconvenience. I smiled and told him that he could stop now. I told him that he discovered an issue and took care of it immediately and he had no reason to be sorry. The room was very nice and spacious. The WiFi was excellent. And the young lady that worked the desk the next morning when I checked out was just as friendly and professional as the gentlemen before her. Top notch all the way around people. I can't wait to stay there again.
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- Also Known As:
- Knights Inn Groton
- Groton Knights Inn