We stayed there for two nights and it was just terrible. Although the room was non-smoking, it smelled mix of cigar and mold and it was absolutely disgusting. The AC was too loud so that we either had to turn it off and sweat for the rest of the night or keep it on and let it disturb our sleep for the rest of the night. Don't even think about the quality of mattress and pillows. I've never seen that kind of pillow in my entire life. Common, how can they provide such a rediculous thing to someone? Pillows were old, crumbled and simple did not qualify as something that supports your neck and head. I had to pile up some towls to use as a pillow. The walls were thin and you could hear everything they said and did. I mean, EVERYTHING (getting excited and start making out...) The room next door was young couples and they were talking loud even after mid night, so we had to call the front to complain about it. However, nobody did anything about our complain because no one called nor visited the next door to keep it down. How did we know it? Well, we could hear everything and we heard no phone calls and no visitors to the next door. The worst thing in this hotel was the service. We order the room service. It took 50 min to deliver the food to our room, and we wondered what took so long to cook a hamburger, a milk shake, and home fries. We told them to charge it to our room and we'll pay for it when we check out. But someone knocked our room to sign and after half hour later, someone knocked our room again and asked how we were going to pay for the room service. Okay, we explained to them again. Then, somehow a lady from the concierge figured out that it was okay to call someone after 11 p.m. and ask how we wanted to pay for the room service!!! I mean, after we politely told them to pay when we check out, they seemed to understand. But we were wrong. They called us again about the room service around 12 p.m. when we were already in bed and asked us about the payment of room service. We had to yell at them and we wanted to pay in cash right away to shut them out, but instead, we disconnected the phone to let them use their brain. The food was anything special but no good and yes we paid the room service when we checked out the room. sigh. This hotel doesn't even provide basic services and we won't stay there again. My trip was disaster due to the lack of sleep and tiredness from it. Horrible quality.
- Also Known As:
- Best Western Olympic Hotel Groton
- Best Western Groton
- Groton Best Western
- Best Western Olympic Hotel
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