Great location...Very close to highways, gas station, stores, restaurants. 2 minutes from New London and 5 minutes from Mystic. The exterior is simple and neat. Parking was free. There was no one at the front desk upon arrival but there was a plastic doorbell affixed to a block of wood on the counter with a sign to push the button for service. We thought it was unprofessional, but we rang and someone appeared in 5 minutes. He was very pleasant. We requested a map of the area, but there were none available. There were slightly burned cookies available on a side table.
The room was large enough, tidy, had a nice flatscreen TV and WiFi. We checked for bedbugs and saw no signs...that was of critical importance! (We also checked www.bedbugregistry.com and there were no reports). The sheets were clean and the bed was comfortable. I used Lysol wipes on the remote, phone and doorknobs which were filthy. The heating/air unit was old and loud, but it worked. The rug in front of the mini fridge was sticky and spongy...yuck! (Did not use the fridge or coffee maker.) The bathroom knob was coming loose, but it did lock. The bathroom ceiling had mold and the laminate countertop was worn and chipped. There are minimal supplies. You'll need to request more if you are traveling with company. Oddly, the tissues were secured to the wall in the bathroom. One would need to get out of bed in the middle of the night for a tissue.
The complimentary breakfast was a buffet in the attached restaurant. A harried waitress brought coffee and juice. She brought me the wrong beverage and spilled it on me but I didn't say anything. She was overheard talking about how overly burdened she was. We could've served ourselves drinks, and it would have been faster and more pleasant. The food and the selection was disappointing. Overall, I'd say the hotel is basic, could be cleaner, and a bit overpriced for the amenities and area.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.