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“Hotel Stay December 29, 2012” 5 of 5 stars
Review of BEST WESTERN Olympic Inn

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BEST WESTERN Olympic Inn
3.0 of 5 Hotel   |   360 Rt 12, Groton, CT 06340   |  
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Ranked #4 of 13 Hotels in Groton
Berlin, CT
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
“Hotel Stay December 29, 2012”
5 of 5 stars Reviewed January 6, 2013

We chose to stay at this Best Western after seeing the distance it was from Mohegan Sun Casino as we were going for a concert and didn't want to make the drive home in the expected snowstorm. The rate for our stay was very affordable compared to many other hotels that are a little closer and offer shuttle service to the casinos.
We were pleasantly surprised upon our arrival to find that the hotel indeed had a shuttle service to Mohegan Sun, which we were not aware of when we booked our reservation. The front desk staff was very busy when we arrived and although on the phone greeted us with a big smile and welcome to Best Western, and a polite I'll be with you in a minute. Once checked in we were very pleased with our room (2 double beds) including microwave, coffemaker, and refrigerator. The room looked clean and smelled clean, the tv worked perfectly (it is not a flatscreen, but it didn't matter the picture came in well). We put the heat on and in no time the room was toasty warm.
We decided to try the restaurant for dinner - Flanigans (not sure of the exact spelling) and it was fabulous, my daughter is both gluten-free and vegan and they accommodated her needs for a meal and because there was no meat involved with the alternate dish they even reduced her meal price. I thoroughly enjoyed my steak and fixins. It was a perfect stop and well worth the cost before our trip to the casino.
Since the weather had deteriorated the shuttle service had been suspended as they were not going to jeopardize their drivers -- something I totally understood and applauded since even the taxi service had notified them they would be suspending service and so there would have been no way for folks to get back to the hotel.
The next morning I had the breakfast that was included with the room fee and was delighted. Scrambled eggs including both bacon and sausage, homefries, different breads to toast, I think bagels and danish also (not sure as I am gluten free and really didn't pay full attention), french toast, apple and orange juice, coffee and tea -- all you could want for a hearty hot breakfast!

This was a wonderful experience for us. We took the opportunity to take a walk through the facility before we left the next day to view the indoor pool, jacuzzi, sauna's and exercise room and they even had Men and Women bathrooms with showers, which I thought was a terrific plus. I wish we had the time to stay a little longer to utilize the facility more.
We would recommend this hotel to anyone staying in the area that is looking for a reasonable, clean, friendly place to stay. I don't think you will be disappointed I know we were not!

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwolympicinn, Owner at BEST WESTERN Olympic Inn, responded to this review, January 7, 2013
Dear Recent Guest,

Thank you for your review regarding your recent stay at our property.

Thank you so much for your wonderful comments, we are so happy you enjoyed your stay with us. We are family owned and operated. Nobody cares more than an owner, and an owner will always be on property. We strive to treat each guest like family, we believe this practice of providing outstanding service and superior customer care is what sets us apart from our competitors.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
We would like to inform you of some exciting improvements to our property; In the past two years, we've replaced all wallpaper and most carpets. We are currently installing brand new carpeting in the rest of our rooms and in the process of replacing all our mattress sets, and installing brand new 32" Flat Screen TVs and furniture in all rooms. In our fitness center, new equipment has been added. As a previous guest, we are prepared to keep you coming back by continuously improving our rooms and service to you.
If I can be of any assistance in the future; please don't hesitate to contact me directly regarding discounted room rates or anything at all at 860-445-8000. We hope you will come back and see us again soon.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Sincerely,

Mr. Christie Armaos
Vice President / Owner
BEST WESTERN Olympic Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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150 reviews from our community

Traveler rating
    47
    47
    35
    12
    9
See reviews for
41
62
7
14
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Fishkill
1 review
5 of 5 stars Reviewed December 6, 2012

Check-in was quick, easy, and an extremely friendly experience. The room was neat and clean, with all needed amenities. The Casino transport was excellent, as well. The menu could be more varied. Kudos

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwolympicinn, Manager at BEST WESTERN Olympic Inn, responded to this review, January 29, 2013
Dear Margaret,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
We would also like to inform you of some exciting improvements to our property; we have just finished installing brand new 32" LCD Flat Panel TVs and brand new carpeting in all of our rooms, in the process of replacing all our mattress sets, and In our fitness center, new equipment has been added. Our lobby is scheduled for an all new updating next; walls, carpeting and furniture.
As a previous guest, we are genuinely devoted to keep you coming back by continuously improving our product; our rooms and service to you.
If I can be of any assistance in the future; please don't hesitate to contact me directly regarding discounted room rates or anything at all at 860-445-8000. Please mention you are a returning guest. We hope you will come back and see us again soon.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Mr. Christie Armaos
Vice President / Owner
BEST WESTERN Olympic Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
1 review
2 of 5 stars Reviewed November 14, 2012

This Hotel Looks Nice From The Outside But the Rooms Are 1980's Circa. I mean Old and ran Down. The Room Had A Bad Smell Like Stale Or Mildew. I Read A lot Of Reviews Before I Came And Didn't think It Would be That Bad, But It Was. The Bathroom Was So Small When I Opened The Door It Just Missed Hitting The Toilet. I was Scared To Sleep On The Bed, But I Had To Since I Was on An Prepaid Trip. All They Need is A Modern Make Over With All New rooms And It Would be Great. Breakfast Could Use Some turkey & Beef Products Since Everyone Doesn't Eat Pork. But The Staff Was Very Awesome.

  • Stayed November 2012, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwolympicinn, Owner at BEST WESTERN Olympic Inn, responded to this review, November 18, 2012
Dear Tash,


Thank you for your completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future..
Issues of cleanliness are taken seriously; our housekeeping staff has just received an award for a perfect score on our latest inspection from Best Western International. There have been several guests in that room since your stay and they brought up no issues. We have VERY satisfied guests staying 45, 60 nights or more. They love it here, the friendliness of the staff, all the extra amenities at no charges, etc. Perhaps if you had stayed longer, you would've been more satisfied with our property. I'm sorry we didn't leave you with that warm, fuzzy feeling as well.
We would like to inform you of some exciting improvements to our property; In the past two years, we've replaced all wallpaper and most carpets. We are currently installing brand new carpeting in the rest of our rooms and in the process of replacing all our mattress sets, and installing brand new 32" Flat Screen TVs and furniture in all rooms. In our fitness center, new equipment has been added. As a previous guest, we are prepared to keep you coming back by continuously improving our rooms and service to you.

If I can be of any assistance in the future; please don't hesitate to contact me directly regarding discounted room rates or anything at all at 860-445-8000. We hope you will come back and see us again soon.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Mr. Christie Armaos
Vice President / Owner
BEST WESTERN Olympic Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 25, 2012

Me and my boyfriend were looking for a simple, clean, cheap motel that would be near sightseeing areas. This place had exactly what we were looking for: TV, refrigerator, safe, coffee table, sofa, a pool and a jacuzzi. Best of all it was near the casinos. It's also near a Walmart which made it convenient. We had a nice low maintenance time, and even got a free upgrade for a king size bed. If you're looking for a fancy/romantic atmosphere this might not for you, but if you're looking for a good value place to stay, this is definitely it. Also love the restaurant downstairs, so convenient and had good cheap food.

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwolympicinn, Owner at BEST WESTERN Olympic Inn, responded to this review, January 11, 2013
Dear Sue,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
We would also like to inform you of some exciting improvements to our property; We are currently installing brand new carpeting in the remaining rooms, in the process of replacing all our mattress sets, and installing brand new 32" Flat Screen TVs in all rooms. In our fitness center, new equipment has been added. As a previous guest, we are genuinely devoted to keep you coming back by continuously improving our product; our rooms and service to you.
If I can be of any assistance in the future; please don't hesitate to contact me directly regarding discounted room rates or anything at all at 860-445-8000. Please mention you are a returning guest. We hope you will come back and see us again soon.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Mr. Christie Armaos
Vice President / Owner
BEST WESTERN Olympic Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Morris County, NJ
Senior Contributor
28 reviews 28 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed October 6, 2012

We recently stayed at this motel because it was chosen by friends for their wedding room block. It was certainly adequate for a brief stay, but the place is otherwise pretty rundown and outdated. The room was clean and spacious, but the bathroom was on the small side. We had a third floor king sized room that was equipped with a mini fridge, microwave and coffee pot. The linens were clean. Staff was friendly and polite.

We all had the hot breakfast buffet in the morning and it was perfectly fine.

  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Olympic Inn

Address: 360 Rt 12, Groton, CT 06340
Phone Number:
Location: United States > Connecticut > Groton
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 13 Hotels in Groton
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN Olympic Inn 3*
Reservation Options:
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Also Known As:
Best Western Olympic Hotel Groton
Best Western Groton
Groton Best Western

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