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“One of the Better ones in the area” 4 of 5 stars
Review of Marriott Mystic Hotel and Spa

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Marriott Mystic Hotel and Spa
4.0 of 5 Hotel   |   625 North Road (Route 117), Groton, CT 06340   |  
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Ranked #3 of 13 Hotels in Groton
Illinois
Contributor
15 reviews 15 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
33 helpful votes 33 helpful votes
“One of the Better ones in the area”
4 of 5 stars Reviewed July 15, 2014

Being a Marriott Rewards Member, I try to be brand loyal. In town to drop of son at the CGA and needed a 1 night stopover before moving family of 4 to the Residence Inn. Arrived at 11:00pm and checked in with ease. No baggage help at that hour or valet, but no big deal. Place was hopping b/c of 3 weddings the next day. Room was clean and spacious....We had a king with pull out sofa and a rollaway cot, due to no doubles that were available. No issues. No noise factor. It did the job. Next morning we used the restaurant for the breakfast buffett was fantastic...many selections..build your own omlette....etc. Very good. Starbucks on site but did not use. Workout room was spacious with many machines and view of indoor pool. Grounds outside we beautiful and well kept. I would stay again.

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WHGGuestService, General Manager at Marriott Mystic Hotel and Spa, responded to this review, July 16, 2014
Dear jserna20,

Thank you for taking the time to share some positive feedback on your stay at the Mystic Marriott Hotel & Spa. I am delighted to hear that your check-in process went smoothly and that you were satisfied with our clean, spacious rooms.

I’m also glad you enjoyed the wide variety of foods that we offer for our delicious breakfast buffet! Thank you for your loyalty to Marriott, and we look forward to welcoming you back the next time you stay with us.

Best Regards,
Farouk Rajab
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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587 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (105)
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English first
Tarpon Springs, Florida
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 10, 2014

I was able to stay at this hotel on a business trip. The staff is well trained and very attentive to each hotel customer. It is like staying at a resort property. The best part is the award winning restaurant and lobby bar. The Happy Hour is one of the highlights of staying here. Rooms are very clean and modern. I will try to book a room each time I am on business throught this area.

  • Stayed June 2014, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WHGGuestService, General Manager at Marriott Mystic Hotel and Spa, responded to this review, July 14, 2014
Dear CRACKER_JEFF,

Thank you for taking the time to write a wonderful review of your stay here at the Mystic Marriott Hotel & Spa. I’m so glad you had the chance to experience Octagon Steakhouse, and that you enjoyed happy hour at the lounge. I am also delighted you found our rooms to be very clean and modern.

I look forward to your next stay with us when your business travels bring you back to this area.

Best Regards,
Farouk Rajab
General Manager
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Wiscasset, Maine
Top Contributor
79 reviews 79 reviews
34 hotel reviews
Reviews in 40 cities Reviews in 40 cities
85 helpful votes 85 helpful votes
3 of 5 stars Reviewed July 8, 2014

Disappointing. Very disappointing. We stayed here a few years ago and it was outstanding. Great service. Great location. Everything worked. This time... not so much. First, tried printing out some email from the lobby workstations. Tried one, then the other, then the third. Nothing. Finally, someone comes out to the front desk from the back office and says the printer has been broken for a few days. A few days? A printer? Seriously... what can they cost? $300?

Walking down the hallway, it was tray after tray on the floor outside rooms for hours on end. Staff walk by and just either don't see them or have determined it's not within their job description to actually pick them up and return them to the kitchen.

At night, went to the Concierge Lounge at around 7:15. Everything was gone but the water. Seems that they no longer send up a lot of food to the lounge anymore, so if you stay on that level and want to partake, get there at 5:30. And don't let the sign fool you... it's not really staffed from 6:30am. In fact, it's not staffed until early afternoon. When we questioned the discrepancy, the front desk clerk just shrugged and said, "I guess we'll have to update that." Ya think? How about at least updating the website so that what you say will be there is actually there? That would be a good start.

On the positive side, breakfast was very good... but in the final analysis, this looks to me like a property that has already learned it's losing the Marriott brand, so they just figured, "Why bother?"

Green Features: Of course they have the sign in the bathroom asking us to do our part by "hanging up towels for future use". The only problem is YOU DON'T PROVIDE A TOWEL BAR UPON WHICH TO HANG THE STUPID THINGS!
  • Stayed July 2014, traveled on business
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WHGGuestService, General Manager at Marriott Mystic Hotel and Spa, responded to this review, July 14, 2014
Dear Fish4Stripers,

Thank you for taking the time to write about your experience here at the Mystic Marriott Hotel & Spa. We recognize the importance of replacing items in a timely manner. During the time of your stay, a printer had been ordered, and is now installed and working properly.

In regards to your comment about the trays, room service does floor checks every couple of hours. Thank you for your comments about the concierge lounge- we have been trying out a few new processes based on guest feedback. We will offer dinner and salad from 5:30 to 7:30 pm and dessert until 10:30. The concierge lounge is no longer staffed at 6:30 am since we moved the elite breakfast to the restaurant. Based on positive guest feedback, this has been the favorable option.

Again, thank you for providing your feedback as it helps us to continuously improve.

Regards,
Farouk Rajab
General Manager
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Philadelphia, Pennsylvania
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed July 8, 2014

We stayed here one night while touring area colleges. It is a beautiful hotel with a grand entrance. The staff is friendly and helpful. There is a Starbucks in the lobby and a hotel/bar. We watched the World Cup while grabbing a snack at the bar/pub which is family friendly. The food was good. The room was impeccably clean with free Wi-Fi. The pool was closed for repair while we were there but we didn't have time to enjoy it anyway. Good location and a quick drive to Mystic.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cromwell, Connecticut
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed July 7, 2014

I booked a room here for 2 nights in a king size bed and when I checked in was given a small room with 2 double beds. They told me they were unable to change the room as everything was booked ( however I knew the hotel was not booked as some people in the wedding I was attending cancelled their reservations) The staff at the front desk was unhelpful, and gave short responses when not answering my questions or trying to fix the problem. The decor is old and outdated, and room service did not clean the room after my first nights stay. I had to call down for clean towels, and extra toiletrees. The stay overall was probably equivalent to a super 8 or other cheap motel, the only difference was the astronomical price I paid for this horrible service. I will not recommend this place to my friends or family, nor will I choose to stay at another Marriott again as it was not worth the money.

Room Tip: No matter what you book, it will not be what you get. Book a king bed, you'll get 2 double beds...
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  • Stayed July 2014, traveled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WHGGuestService, General Manager at Marriott Mystic Hotel and Spa, responded to this review, July 14, 2014
Dear Mary M.,

Thank you for taking the time to review your stay here at the Mystic Marriott Hotel & Spa. We appreciate guest feedback as it helps us to continuously improve.

I understand how you feel regarding your room reservation. Please be advised that the room sizes are the same whether it be a king size bed or two double beds. There is a chance your king size bed reservation was put in as a request and not a guarantee. I would be happy to further investigate these concerns and encourage you to contact me so that I can personally check into your reservation.

I hope that you give us a chance in the future to show you what an excellent experience you can have here.

Regards,
Farouk Rajab
General Manager
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Norwalk, Connecticut
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed July 2, 2014

Booked a King Bed room and when I checked in was told that none were available and that 2 double beds would have to do. Was also told to check back the next day to see if a king bed was available. When I explained that I didn't understand how that could be since I booked a king bed, I was told at their hotel it was only a preference. No where on the Marriott website does it say this nor did my confirmation email. The next day I was given the same story/runaround so I checked out and found a hotel that honors a guaranteed booking. I reached out to Marriott Corporate and they confirmed I had a king room guaranteed and that the Mystic Marriott mgt would be in touch. It took a week for them to contact me and they haven't responded to my response yet. If you stay here understand that everything is a preference and mgt cares little about Marriott Rewards members. I feel mgt was very dishonest with me and is unwilling to come clean, Marriott should be embarrassed to have their name on this hotel.

Room Tip: Wish I could help you with this but it seems like luck of the draw.
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  • Stayed June 2014, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston
Senior Contributor
39 reviews 39 reviews
39 hotel reviews
Reviews in 31 cities Reviews in 31 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed June 30, 2014

We stayed on a Saturday night to visit Mystic and Mohegan Sun. As a Marriott Gold member, I try to stay at Marriott properties. It was a pricey $209 but its full tourism season and the hotel was packed with wedding parties.

We checked in 3pm. We had a friendly check-in agent who was very knowledgeable about the area and hotel. I was very pleased to hear that the Concierge Lounge remains available for snacks and soft drinks even when its not staffed/fully operating! Big kudos for that! Other Marriotts should take notice and follow suit!

The only thing that bothered me during the check-in process was that when I asked for a gold member room upgrade... I was informed I was checking in early and she was not sure of room availability. It was 3pm! Apparently check in is officially at 4 p.m. That is quite late by today's standards and was a silly response. Either way, I was offered an upgrade to a standard room on the Concierge Level floor or a lower floor room with an upgraded bathroom. I left that choice up to my girlfriend and we took the standard room on the concierge level. She assumed it was better to be on the top floor and have no one above us... considering it was a wedding weekend there.

The room was clean and neat... but looked a little tired in terms of colors and styles. It just looked very early 2000's with the carpets and doors. The headboard needed changing out too... just old looking. But it had all the standard Marriott desks, beds, lamps, and toiletries.

The phones did not work properly. It was difficult to pick up a line and in my room specifically.... to dial the voice mail it dialed to the front desk. Those phones need a MAJOR upgrade. I am quite tech savvy and there was some major glitches! It also felt like a 1999 cordless phone.

We enjoyed the concierge lounge for water and soda. I also called for a robe and within minutes it was at my door!

Now because the lounge is not officially open, we had vouchers for breakfast at the buffet! It was excellent! It had a great spread of fruit, made to order omelets, pastries, breads, juices, etc. It was quite a spread and well done! The omelet chef on the morning of Sunday, June 22nd was super friendly to his guests and quite an asset to the team! That breakfast was one of the best parts of the stay.

My girlfriend and I also had a couples message at the Elizabeth Arden Spa located within the hotel. It was excellent.

Overall, a great stay... but minor details to work on.

  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WHGGuestService, General Manager at Marriott Mystic Hotel and Spa, responded to this review, July 8, 2014
Dear chrisncraz,

Thank you for taking the time to review your stay here at the Mystic Marriott Hotel & Spa. It is correct that our check in time is 4pm. I’m very glad you were pleased with your upgrade to the Concierge level floor and that you took advantage of the lounge for water and soda! I have passed along your concerns about our phones and we are looking into that to ensure that each phone works properly.

I’m delighted that you enjoyed the large variety in the buffet we offer for breakfast, and I have passed along your positive comments about the omelet chef to our restaurant staff. I am also happy to hear you had the chance to experience the Elizabeth Arden Red Door Spa and that both you and your girlfriend had an excellent couples massage!

Again, thank you for your feedback and I hope you will get the chance to come stay with us on your next trip back to Mystic.

Best Regards,
Farouk Rajab
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Marriott Mystic Hotel and Spa

Address: 625 North Road (Route 117), Groton, CT 06340
Location: United States > Connecticut > Groton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 13 Hotels in Groton
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Marriott Mystic Hotel and Spa 4*
Number of rooms: 285
Reservation Options:
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Also Known As:
Marriott Mystic Hotel Groton
Marriott Groton
Groton Marriott

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