We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Horrible stay if you need feather free rooms” 2 of 5 stars
Review of Marriott Mystic Hotel and Spa

Save Saved
You added Marriott Mystic Hotel and Spa to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Marriott Mystic Hotel and Spa
4.0 of 5 Hotel   |   625 North Road (Route 117), Groton, CT 06340   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Free Parking
Ranked #3 of 13 hotels in Groton
1 review
1 helpful vote 1 helpful vote
“Horrible stay if you need feather free rooms”
2 of 5 stars Reviewed February 18, 2013 via mobile

Stayed with my family in three separate rooms on Feb 16th. We needed two rooms with feather free due to down allergies. We were placed in the 6th floor in king rooms. The bedding in the rooms with the feather free was laughable at best. There was no comforter on the bed, they took the thin usual second blanket and put it inside of the standard duvet. That's it...nothing else. Both rooms were set up like this. We booked the rooms two weeks in advance so there should have been no supply issues. There was just this joke of a blanket that did not fit the bed and a sheet. The pillows were smaller than throw pillows for a couch and there was no extra blankets in the closet. There were feather pillows in the closet, i thought the request was for feather free?? Last night was very cold and it snowed and this was the worst bedding experience ive ever had at a Marriott.

I am a Platinum member with 85 nights a year and was extremely disappointed in the service of this location. I will never stay here again, I guess feather free guests are treated like second class at the Mystic Marriott.

  • Stayed February 2013
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

511 people have reviewed this hotel

Traveler rating
    214
    175
    62
    43
    17
See reviews for
122
166
14
89
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (89)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Any
English first
Connecticut
Contributor
17 reviews 17 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 17, 2013

We stayed at the Mystic Marriott recently and were very impressed. We've stayed at many Marriotts and this one was possibly the best yet. The rooms and entire hotel were very clean and well-maintained. The staff was consistently very helpful and friendly.

The room prices are a little higher than expected, which is why I rated 4 stars instead of 5.

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed February 17, 2013

Only an overnight stay but our corner King Suite was clean and spacious. Check in was quick and efficient and friendly. Breakfast at the Octagon Restaurant was great - lovely menu choices besides the usual buffet. Room was on 4th floor and pretty soundproof. Would recommend if staying in the Mystic/Groton area. Only 5-10 mins drive to the Mystic Aquarium.

Room Tip: Go for a corner suite
See more room tips
  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westford, Massachusetts, United States
1 review
5 of 5 stars Reviewed February 3, 2013

Went there for my 21st birthday. Michael at the front desk made check in very easy, and informed us of good places to eat and visit in the local area. He answered all of my questions and was very pleasant to deal with. He even sent up complmentary champagne and cake for me and my boyfriend to celebrate. I would recomend this place to all of my friends. :-)

Room Tip: lake view was lovely in the morning.
See more room tips
  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westport, Connecticut, United States
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 30, 2013

My son and his fiance got married in Mystic CT December 29, 2012. We had 40 rooms booked at the Mystic Marriott Hotel & Spa in Groton for our guests and family. The hotel could not have been more perfect. The front desk staff was very welcoming and handled our every need. They gave out all our guest goodie bags to all the incoming wedding guests. The rooms were clean, comfortable and beautiful. All of our room service needs were met with expertise. We had breakfasts brought into the Brides room and the Grooms room on the wedding morning. Check in was handled perfectly and professionally. We had a Sunday Good Bye Brunch and it was even more than we expected it to be. The staff that handled that were on top of our every need and it could not have gone any better. Everyone was thrilled with the choices of food and the service.
Overall, the Mystic Marriott was the best choice we could have made for all our needs that glorious wedding weekend. Thank you

Room Tip: Corner rooms are big and bright and very comfortable. All rooms very quiet..
See more room tips
  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
16 reviews 16 reviews
4 hotel reviews
Reviews in 15 cities Reviews in 15 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed January 20, 2013 via mobile

Prior to checking in - on the phone - I requested a late checkout. Was told OK - 2pm. On my departure day I was told we must be out by 12. Upon check -in- told that the request for two beds is just a request - they tried giving our family one bed & a pull out couch!! During - room had hair dangling from the bathroom vanity - the shower liner holder was broken. When asking the desk for requests - the answers are "no". Unbelievable - you are MUCH better off staying one exit down the highway at the HAMPTON INN. Their prices are reasonable - and they offer free breakfast. DON'T WASTE YOUR MONEY AT THIS HOTEL!!!

  • Stayed January 2013
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glastonbury, Connecticut
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed January 19, 2013

We frequented the hotel often and were always pleased with the service. This year the hotel was upgraded, all Marriott hotels were upgraded and because of this prices were increased. No longer worth going to the hotel as the location is horrible. Room views are of highways and it is a few mile drive to get anywhere.

  • Stayed November 2012, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Been to Marriott Mystic Hotel and Spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Marriott Mystic Hotel and Spa

Address: 625 North Road (Route 117), Groton, CT 06340
Phone Number:
Location: United States > Connecticut > Groton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 13 hotels in Groton
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Marriott Mystic Hotel and Spa 4*
Reservation Options:
TripAdvisor is proud to partner with Marriott, Booking.com, Expedia, Tingo, Travelocity, Despegar.com, BookingOdigeoWL, Priceline, Hotels.com, Venere and Agoda so you can book your Marriott Mystic Hotel and Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Marriott Mystic Hotel Groton
Marriott Groton
Groton Marriott

Owners: What's your side of the story?

If you own or manage Marriott Mystic Hotel and Spa, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.