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“Clean and comfortable - Great Service” 4 of 5 stars
Review of Marriott Mystic Hotel and Spa

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Marriott Mystic Hotel and Spa
4.0 of 5 Hotel   |   625 North Road (Route 117), Groton, CT 06340   |  
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Free Parking
Ranked #3 of 13 hotels in Groton
Sydney, Australia
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
“Clean and comfortable - Great Service”
4 of 5 stars Reviewed February 17, 2013

Only an overnight stay but our corner King Suite was clean and spacious. Check in was quick and efficient and friendly. Breakfast at the Octagon Restaurant was great - lovely menu choices besides the usual buffet. Room was on 4th floor and pretty soundproof. Would recommend if staying in the Mystic/Groton area. Only 5-10 mins drive to the Mystic Aquarium.

Room Tip: Go for a corner suite
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  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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511 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (89)
Date | Rating
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English first
Westford, Massachusetts, United States
1 review
5 of 5 stars Reviewed February 3, 2013

Went there for my 21st birthday. Michael at the front desk made check in very easy, and informed us of good places to eat and visit in the local area. He answered all of my questions and was very pleasant to deal with. He even sent up complmentary champagne and cake for me and my boyfriend to celebrate. I would recomend this place to all of my friends. :-)

Room Tip: lake view was lovely in the morning.
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westport, Connecticut, United States
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 30, 2013

My son and his fiance got married in Mystic CT December 29, 2012. We had 40 rooms booked at the Mystic Marriott Hotel & Spa in Groton for our guests and family. The hotel could not have been more perfect. The front desk staff was very welcoming and handled our every need. They gave out all our guest goodie bags to all the incoming wedding guests. The rooms were clean, comfortable and beautiful. All of our room service needs were met with expertise. We had breakfasts brought into the Brides room and the Grooms room on the wedding morning. Check in was handled perfectly and professionally. We had a Sunday Good Bye Brunch and it was even more than we expected it to be. The staff that handled that were on top of our every need and it could not have gone any better. Everyone was thrilled with the choices of food and the service.
Overall, the Mystic Marriott was the best choice we could have made for all our needs that glorious wedding weekend. Thank you

Room Tip: Corner rooms are big and bright and very comfortable. All rooms very quiet..
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
16 reviews 16 reviews
4 hotel reviews
Reviews in 15 cities Reviews in 15 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed January 20, 2013 via mobile

Prior to checking in - on the phone - I requested a late checkout. Was told OK - 2pm. On my departure day I was told we must be out by 12. Upon check -in- told that the request for two beds is just a request - they tried giving our family one bed & a pull out couch!! During - room had hair dangling from the bathroom vanity - the shower liner holder was broken. When asking the desk for requests - the answers are "no". Unbelievable - you are MUCH better off staying one exit down the highway at the HAMPTON INN. Their prices are reasonable - and they offer free breakfast. DON'T WASTE YOUR MONEY AT THIS HOTEL!!!

  • Stayed January 2013
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glastonbury, Connecticut
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed January 19, 2013

We frequented the hotel often and were always pleased with the service. This year the hotel was upgraded, all Marriott hotels were upgraded and because of this prices were increased. No longer worth going to the hotel as the location is horrible. Room views are of highways and it is a few mile drive to get anywhere.

  • Stayed November 2012, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portsmouth, New Hampshire
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
Reviews in 18 cities Reviews in 18 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed January 16, 2013

I stayed at this hotel for a little over a week while on a business trip. This hotel is quite nice. The rooms are big, with a small couch to sit on, and the beds are comfy, with multiple firmness pillows to choose from. The staff were very friendly and helpful. There are connections to the TV on the side of the bureau you can use to connect your laptop or other device to the TV, so I was able to stream movies, which was good. The heating system was noisy. I was able to tune it out, but I know some people would find it irritating. The room I was in (348) overlooked to roof of the banquet area of the hotel. I was usually only in the room at night and don't care about a view, but for those that do, you may want a room in a different section. There is a Starbucks in the lobby area, but I did not get coffee there because I had to leave each morning before they opened (6 AM). I did eat at the restaurant, however, and it was excellent, although expensive. I expected that though. The pool and hot tub were nice and clean. The fitness area was decently equipped, although most of the time it was too crowded. There is a Red Door Spa in the hotel, which is a nice feature. I made use of the spa once and it was worth every penny. The only complaint I had for this stay is that every day, the coffee supplies in the room were not completely replenished. I had to go ask for more creamer, sweetener, stirrers, cup lids on several occasions. I'd stay here again for a quick trip, but I think on my next trip of this length or longer I'll opt for a hotel that has small kitchens in the rooms or at least a microwave and fridge. I may also look for a hotel that has other businesses in walking distance. This one did not.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Haven, CT
Top Contributor
65 reviews 65 reviews
23 hotel reviews
Reviews in 38 cities Reviews in 38 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed January 14, 2013

I stayed one overnight with my husband for personal not business. I had read good things about the hotel so we decided to give it a try. I am a Hilton honors member but also have a Marriott card. I just never really stayed at Marriotts much because I didn't think they were as good as Hiltons. Lol

This place was beautiful. You walk into a very big lobby and it is nicely decorated and clean! The staff at check in were very friendly. Check in was a breeze. The room itself was beautiful. Again it was nicely decorated and very clean. The bathroom was amazing. The tub and the shower were separate and the tub was a large jacuzzi tub.

The only negative was the bed which was not terrible but my side sloped. And the pillows were a little too firm for me. I need them a bit more pliable. All of the staff seemed really friendly. A very good place to stay.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Marriott Mystic Hotel and Spa

Address: 625 North Road (Route 117), Groton, CT 06340
Phone Number:
Location: United States > Connecticut > Groton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 13 hotels in Groton
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Marriott Mystic Hotel and Spa 4*
Reservation Options:
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Also Known As:
Marriott Mystic Hotel Groton
Marriott Groton
Groton Marriott

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