We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great Value but unhelpful front desk staff” 3 of 5 stars
Review of Navy Lodge New London

Navy Lodge New London
We can't find prices for this accommodation
Our online travel partners don't provide prices for this accommodation, but we can search other options in Groton
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Navy Lodge New London
Save Saved
You added Navy Lodge New London to your Saves list
2 Proteus Avenue, Groton, CT 06340-5000   |  
Hotel amenities
Acton, MA
Top Contributor
62 reviews 62 reviews
16 hotel reviews
Reviews in 33 cities Reviews in 33 cities
23 helpful votes 23 helpful votes
“Great Value but unhelpful front desk staff”
3 of 5 stars Reviewed August 18, 2009

This is a great value at about $75/night. The rooms have kitchenettes and a table, as well as the usual desk, beds, nightstands, etc. However, there was a mixup with our reservations and we ended up short one room. The front desk staff did NOTHING to try to rectify the situation. Then, when I sent an email to the manager telling him what happened, I did not even get a response. I was disappointed. I rate this hotel high in value, location, and cleanliness, but low on service.

  • Stayed July 2009, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

22 reviews from our community

Traveler rating
    14
    6
    1
    0
    1
See reviews for
13
4
1
Business
0
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • Any
English first
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Navy Lodge New London? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Navy Lodge New London

Address: 2 Proteus Avenue, Groton, CT 06340-5000
Location: United States > Connecticut > Groton
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #1 of 1 Specialty Lodging in Groton
Price Range (Based on Average Rates): $
Number of rooms: 72
Official Description (provided by the hotel):
Navy Lodge New London offers Active Duty and Retired military members and their families 72 clean, comfortable and affordable family and business class accommodations. Each guest room comes equipped with a kitchenette, air conditioning, and private bath. We offer "Breakfast to Go" each morning in the lobby. We are Pet friendly. Navy Lodge New London is conveniently located near the Submarine Base New London for quick access to the Navy Exchange, Commissary, and MWR facilities and it is just a short drive to historic Mystic, CT and the beach. ... more   less 

Owners: What's your side of the story?

If you own or manage Navy Lodge New London, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.