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“Will NEVER stay here again.” 1 of 5 stars
Review of Flagship Inn And Suites

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Flagship Inn And Suites
2.0 of 5 Hotel   |   Route 184 - 470 Gold Star Highway, Groton, CT 06340   |  
Hotel amenities
Ranked #13 of 13 Hotels in Groton
Lynn Haven, Florida
1 review
2 helpful votes 2 helpful votes
“Will NEVER stay here again.”
1 of 5 stars Reviewed May 19, 2013

My husband is in a wheelchair. I made the reservation and put in all capital letters. MUST HAVE WHEELCHAIR ENTRANCE! We arrived after driving 2 days, after midnight. Not only did they not give me the room I requested I had to pay 50.00 more a night. We were there 7 nights. The room that we were assigned had a 6 inch step up, there is no way to get a 360 lbs wheelchair up that. The entrance to the office is also a large step up, no way could anyone in a wheelchair can even get in the office.The room was somewhat clean, if you don't count the cobwebs over the beds that were NEVER cleaned. The heat didn't work well enough to feel it unless you had your hand over the fan. They only made 1 bed we slept in them both, my husband in one because of his disability needed to sleep alone. They say free enternet... if it works.. and is a box outside the room with a line ran from the office. No hairdryer, no free breakfast, no ironing board, no newspaper, clock radio was broken, and no fitness center. Spend a little more money and get better for your money.

Room Tip: stay somewhere else
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  • Stayed May 2013, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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94 reviews from our community

Traveler rating
    7
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    16
    10
    53
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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
Connecticut, United States
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed May 12, 2013

This was the WORSE hotel I have ever been in. What was supposed to be a wonderful stress free Mother's day weekend, turned into waking up in filth. Dirty condoms, stains in the bed, no bed sheets, only a thin white blank to cover the mattress. The man at the front desk was rude and called me a liar to my face and told me he didnt have a bug problem. I woke up before my boyfriend in time to clean up the hundreds of Ants that showed up over night, after killing more than a dozen when we got there. The man wouldnt refund the money and our TV was broken. We had to hit it just to get the picture to work on 1 of 10 channels we had. Called in a reported them to health services. Check yourself for ring worm and possible STD's sleeping in this dumpster! I guess you get what you pay for. They gave us one little shampoo for the two of us and the man told me if I wanted towels I had to bring down my dirty ones to the front desk and then he would give me new ones.

  • Stayed May 2013, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dedham
Contributor
18 reviews 18 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed May 1, 2013

I recently stayed at the Flagship Inn and Suites in Groton, Connecticut. I haven't stayed there for a very, very long time. I called way in advance, made my reservations, specifically told them I wanted to be put in the quietiest area and definatally on the top floor because I am a very light sleeper and can't stand anyone over me.

I can't sleep if people above me are walking/running around and making a lot of noise, especially if they have children with them.

When I got there, they put me on the first floor and I would say the "loudest" area they could find. In fact, when they told me where I had to stay, they didn't even have any cards for me to use to get in the room. I had to wait for someone to bring me a key.

At that point, It was too late for me to try and book a room at another hotel. I was coming from Massachusetts and had no other telephone numbers with me for any other hotels.
So, I grabbed the key and left.

The place had really gone downhill. Looked like a real dump! The bathroom door on the bottom was all rotted off. The shower could not be used and the water just came out heavy, never seen anything like it, hard to describe it and I also never even got any hot water. The coffee pot was filty and obviously not cleaned. The beds certainly were not inviting and the pillows were very uncomfortable. The TV was not working properly, only got a couple of stations, stations I wouldn't even watch. There also was only a half roll of toilet paper on the roll; they never even filled them up. They say you get a continental breakfast, if that's what you call it. What it is is that you have to go in the office and there is only a little counter where you just get a cup ofcoffee; they had cereal and milk in a container, which, by looking at the cereal; I would never touch it, they had the smallest "out of date" bagels that were individually wrapped and way out of date, and tiny, tiny donuts wrapped individually and were hard as a rock; you couldn't eat them. They had a toaster there to put these tiny bagels in, which I tried, but, they never even popped up; so they burnt. When the alarm went off, the guy came in from wherever he was and yelled at me for causing smoke. I told him his damn toaster didn't work; that was not my fault that it never popped up tself. That was your "free breakfast". And, if two people stood there to try and get breakfast at the same time, it would be a wait because only one person can get what they want at one time. I guess they purposely do this so no one would even bother standing there or taking anything. It cost me $80 to stay in this dump and that was with Triple A discount. Next time I go to a hotel, if it's too expensive for my budget; I will just stay home, or, I will just sleep in my car. Anything is better then staying here.
I wish the Board of Health would investigate this place. Someone has to do something with the people who are running it. It's a disgrace!

Room Tip: Do your homework. Check out other hotels in the area. The ONLY thing about this hotel that is any...
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  • Stayed April 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Corinne, Utah
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed May 1, 2013

This has been the worst experience, desk service is horrid, i put a do not disturb sign on my door when I left and they still came in.My room was disgusting. The bed was not made, no toilet paper and dirty towels everywhere. The microwave was just nasty. Continental breakfast, yeah right! Coffee machine - out of order, vending machine - out of order, orange juice dispenser - out of order. And the office smells like something died inside. Thank god I only stayed there one night. I actually contemplated sleeping in my car but I had to be in meetings the next day so I sucked it up and stayed but I will never stay there again, even if it was free. Not worth saving the couple of bucks. NOBODY should promote this motel!

  • Stayed April 2013, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scitate, MA
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed February 27, 2013

This is a total roach motel. My room was disgusting. The bed was not made, no toilet paper and dirty towels everywhere. The micro wave was just nasty. Continental breakfast, yeah right! Coffee machine - out of order, vending machine - out of order, orange juice dispenser - out of order. Thank god I only stayed there one night. I actually contemplated sleeping in my car but I had to be in meetings the next day so I sucked it up and stayed but I will never stay there again, even if it was free. Not worth saving the couple of bucks.

  • Stayed February 2013, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norwood, Massachusetts, United States
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed February 20, 2013

Miserable experience . . I got a decent price from Hotels.com. I have stayed here at least twice before and it was acceptable, although not especially clean. This time, the owner (who has all the personal skills of Basil Fawlty) told me that despite the fact I booked a nonsmoking room that there were only smoking rooms available and that he had the right to change it (hotels.com disagreed and gave me a partial refund). He was also lying - the section where I have stayed in the past was almost completely unoccupied. The room was dirty and housekeeping didn't even show up the next day. When I checked out before 10am on Monday morning the office was locked and there wasn't even the promised coffee and cereal (which has happened before). I had to call on Wednesday to see if I left a book and was told that the housekeeper was out and wouldn't be in until the next day (which suggests they don't clean everyday anyway). With my drycleaning bills to get the smoke smell out of my clothes and the fact that I ate out so I didn't have to stay in the room, the price was decent no longer - stay away from this dump.

Room Tip: Pitch a tent in the parking lot - it's cheaper and cleaner
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  • Stayed February 2013, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed January 1, 2013

I booked 2 rooms through priceline for New Years Eve - What a mistake pt $89.00 each room the rooms were horrific I have never in my 40 years seen/experienced such a distasteful, dirty smelley, cockroach infested mess. Upon arrival it was really late after celebrating the New Year went to check in the smell alone in the so called lobby was enough to make someone vomit. As soon as I opened the door to the room the odor of mold and mildew filled the air it was really unbearable not to mention the insects crawling up the walls. I immediately shut the door and returned back to the check in area demanding my money back the man behind the counter offered me $10.00 per room I declined and let him know I wasn't even here for 5 minutes explained how unhappy I was with the quality and cleanliness of the room, he didn't care to even listen. He said "thats your problem lady". Without further a due I fortunately found a room down the street. I would never staynor recommend this place to anyone.

Room Tip: Stay somewhere else
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  • Stayed December 2012, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Flagship Inn And Suites

Address: Route 184 - 470 Gold Star Highway, Groton, CT 06340
Location: United States > Connecticut > Groton
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Room Service Wheelchair access
Hotel Style:
Ranked #13 of 13 Hotels in Groton
Price Range (Based on Average Rates): $
Hotel Class:2 star — Flagship Inn And Suites 2*
Number of rooms: 60
Reservation Options:
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Also Known As:
Flagship Inn And Hotel Groton
Flagship Hotel Groton

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