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“Not recommendable to anyone.” 1 of 5 stars
Review of Flagship Inn And Suites

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Flagship Inn And Suites
2.0 of 5 Hotel   |   Route 184 - 470 Gold Star Highway, Groton, CT 06340   |  
Hotel amenities
Ranked #13 of 13 Hotels in Groton
Hartford, Connecticut, United States
1 review
4 helpful votes 4 helpful votes
“Not recommendable to anyone.”
1 of 5 stars Reviewed September 7, 2012

The worst place I never stayed . I requested 1 room on-line. When me and my friend got there the Indian male working saw 2 women he can take advantage of. He told me I order 2 rooms and to take it off the flagship had to charge a fee to unreserve it. He continually requested for more money from what I what the cost was on-line. I just saw that my card was charged for everything that was in my account from Flagship. I repeat don't go there. I am afraid to put money in my account because they took money. Stay clear of this place. They are scam artist. This happened September 2 2012.

Room Tip: Don't go to this place,
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  • Stayed September 2012, traveled with friends
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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96 reviews from our community

Traveler rating
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    16
    10
    55
See reviews for
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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    2 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
Richmond, Virginia
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed August 30, 2012

i stayed here last weekend to visit my fiance at the submarine base and have NEVER had a worse experience!!!!! The towels, shower, and even refrigerator had someone else's hair in it!! I figured since the hotel was cheap I shouldn't expect much but when I called in for more towels at least, go figure those were covered in long black hair as well. at the beginning of our stay we were given a friend recommendation card and at the end when we checked out instead of politely asking how everything was, the man at the front was yelling at me to drop my key off in a box sitting on the counter while he was talking on the phone. with my key I also returned the recommendation slip. I WOULD NEVER tell anyone to stay here no matter the cost. This place was not cleaned after the last person's stay, actually EVER. Dust everywhere, the ceiling tiles in the bathroom were rotting off from water vapor, and each night someone was cursing at the top of their lungs like they were right outside my door. THIS PLACE WAS COMPLETE TRASH!!!

Room Tip: Non-smoking rooms still smell like smoke..and dust.
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  • Stayed August 2012, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Evans, Georgia, United States
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed August 28, 2012

First off, the manager is extremely rude. And if you can't clearly hear him b/c of his accent...he get's angry at you. I found gross large, ants in the room. The bathroom was disgusting. It is very noisy in the area b/c there are rowdy teenagers having hotel parties and whatnot. And every time you try to get some sleep, you hear drunk people down the hall. And the house keeping service always comes in at inconvenient times, like at different times, they aren't on a fixed schedule. and even when you don't want them to clean up your room, and while you're gone for a little bit, they come in there anyways and idk about you but I don't like people snooping through my things in fear something may get stolen. Other than that, the beds were really comfortable and the TV has enough channels to watch from. and the building has great wi-fi but you have to ask for the connection service password, and the manager was really rude about that too. Oh and one last thing, if you don't have a car...or any rides here and there...don't stay here. there is NOTHING walking distance but a gas station and a walmart which is like 30 mins away if you walk...

  • Stayed August 2012, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rome, New York
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed August 22, 2012

I made a reservation through Priceline Name Your Own Price and ended up with Flagship Inn And Suites. I looked at the pictures and noticed it was basic. I attempted to call the Inn to reserve two double beds and non-smoking. The first time the clerk was like call back tomorrow. You are not in our system. I called back and still wasn't in the system. He was rude and hung up on me twice. Before the 2nd hang up, I heard a guest at the desk stating she requested toilet paper. She stated the clerk said be right there. At check out, she never received toilet paper. After that experience, I read the reviews on this site. I am appalled at the reviews and their customer service. I called again and was able to reserve but two double beds would cost 15 more per night. I have emails and calls into Priceline to explore options and hopefully get a refund. I rather sleep in a box or my car than this place. I tried to submit my review not selecting a circle for overall rating. It doesn't even deserve a terrible rating.

Stayed September 2011, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
East Hartford, Connecticut, United States
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed August 20, 2012

Where do I even begin???? First, the customer service was absolutely nonexistant. Clearly the only thing these people care about less than their customers is the rooms they rent out. The wireless modem was attached above our door with a paper clip, never a good omen. The inside was horrid, small, and smelly. There were cobwebs everywhere, stained carpet, no hangers in the closet, no bar in the closet for you to hang your own hangers on, water stains on the walls and ceiling, no alarm clock, no hairdryer, no ironing board, no iron, window was left open we had to walk around the backside of the building to close it properly and its curtain was broken (people could see in from the outside no matter how it was hung, a broken toilet (took 3 or 4 flushes to properly flush), and the shower was rusty and the head was missing the filter that makes the water not come out with the pressure of a firehose. If I could give this place negative stars I would!!!!!!!!! There was no power on at around 5:30 in the morning and got extremely hot in the room, it came back on around 7 or so. Oh yeah and NO BIBLE.. I wouldnt have used it anyway, but I have never in my whole life been in a hotel room that didnt have one!!

Room Tip: go elsewhere...ANYWHERE...sleep in your car if you have no other choice its probably cleaner
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  • Stayed August 2012, traveled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed July 30, 2012

There were a few insects that shared the room with us, no bedbugs, thanks God, but 'way more than I was ready for (one was too many...), but what really struck me was the paucity and almost gleeful incivility of the front desk personnel (except for one "college-kid" who was scared out of his wits that he might be 'breaking a house rule' when giving me some extra towels!)... they seemed to delight is telly you that they "didn't have those", "never were asked for those before", "were sure that i was seeing things (the bugs) and who absolutely refused to issue a refund when we moved out early to another motel (where there WERE no bugs).

I had stayed at another low-priced motel in the area for five years in a row, and it made this place look like the Taj Mahal.

I was especially taken by the fact tat I had requested a first-floor room in the section that only had one level. I had taken pains to re-confirm this twice with the staff by phone and email and (of course) when we arrived, all those rooms (and all first -floor rooms) had been assigned already. Production of the confirming email finally got us the desired level, but the family of kangaroos on the second floor was somewhat disconcerting.

All in all, I'd rather set up camp in the middle of I-95, and I'll bet the accommodations would be better.

If anyone listens to me they'll go elsewhere and skip over this dilapidated and out-dated encampment of disappointing accommodations.

Room Tip: Go somewhere else.
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  • Stayed July 2012, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 30, 2012 via mobile

Upon checking in the counter help (barefooted)
Was very rude and unhelpful. The continental breakfast appeared to be a coffee machine, orange juice machine and a bin of Raisin Bran. Our room smelled terrible,and was very poorly maintained. (frayed carpet, peeling paint, etc)
My wife went to the lobby-breakfast area to ask if we could pay to upgrade to a better room and was told no. Very rude staff!!! Keep looking for a place to stay!

  • Stayed July 2012
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Flagship Inn And Suites

Address: Route 184 - 470 Gold Star Highway, Groton, CT 06340
Location: United States > Connecticut > Groton
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Room Service Wheelchair access
Hotel Style:
Ranked #13 of 13 Hotels in Groton
Price Range (Based on Average Rates): $
Hotel Class:2 star — Flagship Inn And Suites 2*
Number of rooms: 60
Reservation Options:
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Also Known As:
Flagship Inn And Hotel Groton
Flagship Hotel Groton

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