I made a series of reservations for Hilton-affiliated properties for my wife, teen-aged daughter and me using Hilton Honors points, seeking two-bedded rooms. Unfortunately, for the Hilton Garden Inn Mystic Groton, I somehow failed to indicate two beds and did not notice this oversight until I arrived at the reservation desk at the hotel and found they had reserved only a King room (per my Hilton Honors reservation).
The hotel was completely booked and the only two-bedded room they had available was a smoking room, which is a no-no for our family. The check-in clerk (whose name I sadly did not get) said she would see what she could do for me. She phoned the nearby Hampton Inn, Groton (about 5 minutes away) to see what they had available. Hampton had a suite with a King bed and sofa bed. The clerk at the Garden Inn told me she would check me in using my Honors points at their property and make arrangements with the Hampton to reserve the suite there at no extra charge in $ or Honors points. She then gave me excellent directions to the Hampton.
When I arrived at the Hampton 5 minutes later, they had my room keys ready to go. No paperwork, no hassle at either hotel. So, although I never actually stayed at the Garden Inn, I felt it important to make note of their terrific customer service in fixing my own error in making reservations.