The HGI Mystic Groton had excellent service, including check-in, cookies for guests, and breakfast. The room is decent but nothing extraordinary. The made-to-order breakfast was excellent, and, although the pool and hot tub were nice, they were over-chlorinated, and I suspect that may have contributed to my kids getting sick that evening, which meant we had to cut our trip short. We had a problem with the lock on our door, and although it was a frustration for my husband at midnight, they did give us a discount on our room when we checked out early to bring our sick kids home.

This is a clean and modern hotel conveniently located just off I95. We visit every year for a conference in New London, and find the hotels on that side of the river to be a bit dingy. The drive is worth it for a nice secure and well maintained hotel. Staff was friendly and accommodating. My only complaint was the noise from the kitchen we could hear in our room, but I've yet to find a hotel without some annoying noise - be it the elevators, a/c and heating units, obnoxious guest etc.

This is a very nice hotel. The staff at the check in desk is very friendly. The lobby is clean and updated. The rooms are furnished nicely. The only things we noted was that the bathroom didn't smell very clean musty/urine like the floor had been cleaned with a dirty mop and that the comforters on the bed made sleeping somewhat difficult, because they were of a material that sounding like rustling paper when anyone moved. The food at the hotel restaurant was great and staff was very nice. Over all I'd give them an B grade. :)

Hilton is expert in the hospitality buisness. From the welcoming attitude of the staff to the cleanliness & attention to comfort they top the list. One of my pet peeves about staying in hotels are the filthy carpets that are too often found....never in a Hilton! I felt comfortable enough to go barefoot! Loved the clean duvet for every guest & we got to try out a temperpedic type number bed! I always try to book my stay at a Hilton when not lodging in a B&B.(Incidentally, I've stayed in every single casino/hotel on the boardwalk in Atlantic City,N.J. & the boardwalk Hilton surpasses them all by far in cleanliness, comfort & overall hospitality.)